Study reveals that used Hondas are the most dependable purchases, while luxury and prestige manufacturers are typically unreliable

The annual What Car? and Warranty Direct used car reliability survey has revealed that used Hondas are the most dependable cars.

A total of 38 manufacturers and 50,000 cars, all of which were between three and eight years old, were accounted for in the survey.

Honda, which once again topped the rankings for the eighth consecutive year, was one of several Far Eastern brands in the top ten.

Suzuki placed second, while Hyundai and Subaru tied in third place, followed by Toyota in fourth.

Those at the bottom of the table included Alfa Romeo, Porsche and Land RoverBentley came in last place, with 86 per cent of the Bentleys included in the survey expected to suffer a problem each year.

To see the full results of the survey, scroll down. Each car's "reliability index" is calculated from the number of breakdowns, average repair costs and repair time. The lower the number, the better. As a guideline, the average score is around 100.

Position / Make (average mileage / reliability index / average repair cost):

1. Honda (43,916, 39, £356.46)

2. Suzuki (36,094, 46, £258.03)

3=. Hyundai (48,162, 63, £252.95)

3=. Subaru (50,803, 63, £300.40)

5. Toyota (44,231, 70, £392.40)

6. Lexus (47,610, 81, £432.47)

7. Chevrolet (33,590, 88, £259.20)

8. Mitsubishi (46,543, 89, £422.56)

9=. Ford (47,298, 94, £296.49)

9=. Mazda (42,831, 94, £441.33) 

11. Nissan (44,702, 96, £369.80)

12. Fiat (39,141, 97, £272.67)

13=. Citroën (43,954, 101, £308.64) 

13=. Skoda (45,134, 101, £319.29) 

15. Peugeot (44,730, 105, £285.96)

16. Daewoo (34,847, 117, £337.40)

17. Smart (32,804, 118, £300.32) 

18. Kia (44,134, 119, £389.96)

19. SEAT (47,256, 126, £293.58)

20. Vauxhall (47,208, 127, £310.24) 

21. Volkswagen (49,192, 135, £336.30) 

22. MINI (38,094, 138, £385.57) 

23. Renault (44,276, 142, £266.32) 

24. Rover (40,281, 151, £379.23) 

25. Saab (51,370, 168, £319.70) 

26=. BMW (51,521, 173, £427.32)

26=. Volvo (54,597, 173, £403.85)

28. MG (34,301, 183, £406.46)

29. Jaguar (45,876, 185, £436.19) 

30. Mercedes-Benz (48,961, 219, £468.32)

31. Audi (52,963, 230, £525.49) 

32. Jeep (47,357, 232, £430.02) 

33. Chrysler (49,367, 246, £403.15) 

34. SsangYong (43,782, 247, £387.78)

35. Alfa Romeo (47,095, 251, £385.54)

36. Porsche (36,654, 270, £616.22)

37. Land Rover (52,733, 325, £437.91)

38. Bentley (35,494, 482, £560.27)

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Comments
36

26 July 2013

Seven Japanese, one Korean and two American manufacturers in the top 10, and the first British company in a lowly 20th place. Even MG outclasses the much-lauded Land Rover. Despite this, arrogant and hubris-filled pro-British comments proliferate this site. The game has moved on.

26 July 2013

The Special One wrote:

Seven Japanese, one Korean and two American manufacturers in the top 10, and the first British company in a lowly 20th place. Even MG outclasses the much-lauded Land Rover. Despite this, arrogant and hubris-filled pro-British comments proliferate this site. The game has moved on.

Indeed so. Germany fares worse than France also. Some people's propaganda machines will have to be spurred to greater efforts.

26 July 2013

The Special One wrote:

Seven Japanese, one Korean and two American manufacturers in the top 10, and the first British company in a lowly 20th place. Even MG outclasses the much-lauded Land Rover. Despite this, arrogant and hubris-filled pro-British comments proliferate this site. The game has moved on.

Been a long time since Land rover has been British, it's now Indian owned!

 

Hydrogen cars just went POP

26 July 2013

The Special One wrote:

...and the first British company in a lowly 20th place. Even MG outclasses the much-lauded Land Rover. Despite this, arrogant and hubris-filled pro-British comments proliferate this site. The game has moved on.

Another survey which tells us nothing. What's it based on? How are the figures calculated? etc. The top three, Honda, Suzuki and Subaru sell in low numbers. Mitsubushi find themselves in 8th place - given they only sell about 8 cars, it's little surprising then that Warrraty Direct don't see many call outs.

Skoda 13th, Seat 19th, Vw 21st and Audi 31st says everything you need to know about this survey. The main differences in those cars are cosmetic, these cars all share the same VAG mechanics and part bins. I'd suggest the owner of an expensive used A3 is more likey to submit a warranty claim than the owner of a cheap used Seat would.

Is an Aygo really more reliable than a C1 or a 107? Given they're they're all built on the same Czech Republic producton line, I very much doubt it.

And regarding the above British comment...  Three of those Japanese companies best sellers in the UK market are built here in the UK, by UK workers. Is a Civic any less reliable than an Insight? Is Qashqui any less reliable than X-Trail? Is an Avensis any less reliable than an Aygo?

 

Personally I'd like to see a survey done on Warranty companies - ie who requires the least amount of lawyers to interpret their small print?   

 

 

26 July 2013

I now drive a  £700, 12 year old Swindon built Honda Accord which replaced a 61 plate company owned Lexus IS200D after giving up the job after a left hand drive truck pushed the Lexus into a spin and reduced it to scrap when I passed it on the A1 at 70mph.

The Honda has done 89,000 miles and needed just a rear number plate bulb replaced for the MOT. Quality wise, it might have had 12 years of use, however mechanically it is on a par with the 18 month old Lexus. 

I won't however be voluntarily testing the accident survivability of the Honda for comparison purposes.

 

26 July 2013

The Special One wrote:

Seven Japanese, one Korean and two American manufacturers in the top 10, and the first British company in a lowly 20th place. Even MG outclasses the much-lauded Land Rover. Despite this, arrogant and hubris-filled pro-British comments proliferate this site. The game has moved on.

And the first German brand, VW at 21, is even lower rated than the first British brand.

Land Rovers low score though is on models several of which are no longer made, the current Range Rover and Evoqe are less than 3 years old models.

What excuses have the, German cars are best quality, posters have to give?

And yes I do own a Civic so am a smug bastard.

maxecat

26 July 2013

Refutes much of the "wisdom" put forward in pub discussions. Confirms some of it though!

26 July 2013

I'm not knocking this survey - BUT - it would be interesting to see what the proportion of cars was within the 50,000 and whether the survey was random or relied upon consumers sending in completed forms ... It would wager only a small number were Bentley owners and had completed the survey because they felt aggrieved (especially if the car had been a dream purchase) ... For every 'lemon' car, there are lots of better ones ... and vice-versa ...

26 July 2013

Presumably, since this was carried out by a fellow Haymarket publication, Autocar will have to finally start beating Land Rover, Porsche and Bentley with the same stick with which it beats Alfa Romeo.  Every Alfa review is tarnished and marked down with "quality concerns from previous models", so presumably every Bentley, Porsche and beloved Land Rover review shall be immediately amended to deduct at least half a star.  This will ensure fairness across all brands.

Amusing to see Fiat doing well, despite the same anti-Italian quality/reliability murmurings.  Fiat even beat Skoda, who are usually the poster boys for the WhatCar?/Which?/Auto Express brigade.  Bet there won't be a lot of coverage given to that, nor to Chevrolet's surprisingly good performance.

 

26 July 2013

Other than Lexus, no premium car maker even in top 20, never mind top 10!

That said, I agree with an earlier comment that surveys like this shouldn't be taken as the gospel since they'll be subject to brand loyalty/customer personal preferences (or lack of) as well as the potential flaws in the structure of the survey etc.

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