Here at Autocar we’ve had calls and emails from owners of Volkswagen cars since the emissions testing scandal blew up.
Volkswagen itself has not been particularly forthcoming about that aspect of this scandal; not to us and evidently not to its customers.
One owner told us he telephoned Skoda and was initially promised a response within 48 hours. When none was forthcoming, he chased them up and found they had gone into ‘information lockdown’ mode and claimed they couldn’t offer him any information at all.
Volkswagen’s position is that it needs to be thorough in coming up with a fix to the issue. It is promising a website will soon go live to allow concerned owners to input their car’s VIN number and find out whether they will need to visit a dealer for tweaks.
It’s fair enough that Volkswagen needs to be cautious, particularly in light of the legal ramifications it is facing around the globe, but right now it’s main duty should be to ensuring the people who put tens of thousands of pounds into Wolfsburg’s coffers get the information they want.