Whenever we can’t make something work in our household, someone cries out “Why is yoghurt night so DIFFICULT!?”, echoing a line in the otherwise forgettable animated film Bee Movie. That line was running through my head during our investigation into how easy it was, or should be, to just drive up to a charger and plug in an electric car.

The UK’s multiple charging providers started off by not just establishing a network, but trying to tie in a band of loyal chargees as well. So they made you sign up with your details, apply for special cards and pay for membership. These loyalists were then rewarded with cheaper rates. It was never going to work. Away from home, drivers need the same flexibility and ease of use we have with refuelling petrol or diesel cars. Arguably, EV users need far more flexibility to plug-surf given that an outlet might well be in use or, as we found, out of order.

The government in 2019 requested that all new rapid chargers come with contactless payment but, as we experienced, the old barriers still exist. While there are definite ease-of-use champions out there (Instavolt, take a bow), you can still arrive at a charge point and find yourself having to download an app, input a ton of invasive details (like make and registration of your car) and still have no guarantee of topping up your battery.

5 Geniepoint 0

Charge operators need to borrow from the playbook of those old dinosaurs of automotive energy distribution: petrol stations. Payment should be seamless, prices should be clearly displayed and they shouldn’t need to know anything about you and your car.

Charge points should also be visible, or at least easy to find on a sat-nav. Driving round and round a busy Morrisons car park to find a well-hidden brace of chargers that then proved impossible to activate would test the resolve of Greta Thunberg herself.