Currently reading: Porsche and Range Rover "most satisfying"
Porsche tops the table for the most appealing brand in the US, while the Range Rover is ranked best model

Porsche has been rated the most satisfying brand in the US, according to a new study by JD Power. The Range Rover was ranked as the most satisfying model.

The Volkswagen Group received the highest number of model segment awards of any corporation. Chevrolet took more awards than any other single brand.

JD Power’s Automotive Performance, Execution and Layout (APEAL) study saw 83,000 American motorists surveyed on the car they bought or leased in the first 90 days of ownership. Owners were asked to evaluate their vehicles across 77 attributes, which roll up into a 1000-point APEAL scale.

The survey found that car makers producing models with a higher APEAL rating are able to charge higher prices. Owners of vehicles with a score of more than 100 points above the segment average typically spend $1800 (£1175) more than those buying cars with a score less than 100 points below the segment average.

It also found that cars with scores of 100 points above the segment average spent less time on dealers’ forecourts, and that 64 per cent of owners would buy from the same brand again.

Top models by segment:

City car - Fiat 500

Sub-compact car - Chevrolet Sonic (Aveo)

Compact car - Chevrolet Volt

Compact sporty car - Volkswagen Golf GTI

Compact premium car – Lincoln MKZ

Compact premium sporty car – Porsche Boxster

Midsize car – Volkswagen Passat

Midsize sporty car – Ford Mustang

Midsize premium car – BMW 5-series

Midsize premium sporty car – Mercedes SL

Large car – Dodge Charger

Large premium car – Lexus LS

Sub compact SUV – Buick Encore

Compact SUV – Mazda CX-5

Compact MPV – Kia Soul

Midsize SUV – Nissan Murano

Midsize premium SUV - Porsche Cayenne

Back to top

Minivan – Honda Odyssey

Large SUV – Nissan Armada

Large premium SUV – Range Rover

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nicebiscuit 25 July 2013

Correlation not causation

I think they've got it back to front.  Those who spend over the odds are far more likely to be positive in the first 90 days (as lets face it, most cars wont break in that time)  as when you spent more you have to justify it to yourself somehow...

That said - still thrilled by my BMW 3 years in.  The whole ownership experience is better than I had with 'lesser' marques, though that's not why i bought it.

Sporky McGuffin 25 July 2013

Mmm. Anecdata.

Mmm. Anecdata.

LP in Brighton 25 July 2013

Why so different from the UK JD Power?

It would be interesting to know why these results are so different to the ones published in this country.

Is it because

1) US customers are different and have different expectations

2) JD Power's methodology is different

3) Porsche and VW's US dealers are better than those here

4) All cars now have a very high standard, so the there is very little significance in who the winners are

Interesting also that the Japanese and Aasian brands are not predominant as they are here.


bomb 25 July 2013

LP in Brighton wrote: It

LP in Brighton wrote:

It would be interesting to know why these results are so different to the ones published in this country.

This is a different survey to the 'normal' JD Power test we know best. This basically measures the appeal of a new vehicle in its first 3 months of ownership and not longer term reliability. It'll be interesting to see how the new RR performs in that test.