Jaguar has been named the best manufacturer in the 2013 JD Power customer satisfaction survey.
The survey of 16,000 car owners in the UK covers 116 models that are between a year and three years old. Owners rank their vehicles on 66 criteria, which are grouped to deliver an overall score. Points are accumulated for good reliability, performance, service and running costs.
Jaguar's victory came off the back of the Jaguar XF, which finished third overall in the entire survey, as owners rated it as "excellent" in every area. In particular they praised reliability, dealership service and servicing and repair work.
In the manufacturer standings, Jaguar headed Lexus and Honda. Lexus scored highly for dealer service and reliability across its range, with the fourth placed overall Lexus RX topping its results, as well as winning the best large SUV award.
The Honda Jazz finished in sixth overall and as top-placed Honda model. The XF was only beaten by two models from Skoda, the Superb and the Yeti, with the Czech manufacturer finishing fourth overall in the manufacturer rankings.
Chevrolet came at the bottom according to the survey, with the Chevrolet Spark ranked last overall.
The JD Power survey, which is compiled in conjunction with What Car?, measures vehicle ownership and customer satisfaction based on 66 parameters. Vehicle appeal, quality & reliability, ownership costs and dealer service satisfaction form the four main areas of the survey.
Respondents involved in the survey had an average age of fifty. 58 per cent were male and 42 per cent were female; in total they collectively drove 340 million miles.
The full results of the survey are available at What Car?.