BMW is to start up a new division that will advise companies on their branding, according to the company's head of future retail and premium retail experience, Michele Fuhs.
Brands such as Lufthansa and other third parties would benefit from the consultations, and Fuhs said even competitor brands could use the consultation service, although he added that dealings with rivals would be restricted to only those that would be beneficial or neutral to BMW’s strategy.
Speaking at BMW’s Future of Retail Symposium in Amsterdam, Fuhs made the announcement after a series of presentations from fashion brands and architects.
The subject of the symposium focused on how retail will change in reaction to its decline – automotive retail included – and how it can stay alive in the modern landscape.
Fuhs highlighted the weaknesses in current strategies to boost digital operations. “Digital is not the answer to solve missing customer satisfaction," he said.