A large portion of the survey's 17,000 respondents revealed power issues, with some having led to dangerous situations

Sixteen percent of Volkswagen Group cars that received the post-Dieselgate ‘fix’ have since suffered from engine power loss, a new survey has found.

Of the 17,000 respondents to the survey, which was compiled by specialist law firm Slater and Gordon, 11,600 said that their car had received the new software, and 40% of those said that it had negatively affected their car.

The most common (18%) issue was a reduction in fuel economy, followed by poor running (11% claimed their car juddered), while a small portion (2%) said they suffered complete engine failures or dangerous limp mode activation while driving on the motorway.

This latter scenario was described by more than 1200 respondents, one of whom said their car slowed to 10mph while travelling in the outside lane of the motorway due to the error.

“When you stop and think about what could have happened, it’s really scary,” said one respondent. “It’s unbelievable that Volkswagen thinks it can get away with putting people’s lives at risk.”

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Slater and Gordon has compiled the survey in the run-up to a group litigation hearing in which it will represent more than 40,000 affected car owners in a legal case against Volkswagen. It's thought that this will be the largest case of its type in the legal history of England and Wales.

The Volkswagen Group has hit back stating that the survey was compiled to encourage more people to "sign up to the court case". It said in an official statement that it does "not believe such surveys have been reliable or representative of the experience of owners of affected vehicles in the UK or elsewhere in Europe".

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"We have made it clear that we do not anticipate that our UK customers have suffered any loss or financial detriment as a result of the NOx issue. In particular, we note that an adverse financial impact on the residual value of affected vehicles as a result of the NOx issue has not been identified."

The VW Group has rolled out its fix in over 840,000 vehicles in the UK and in over 6.4 million vehicles in Europe. It said that "the overwhelming majority of customers with these vehicles are satisfied".

The UK case follows suit of a similar one in the US, which resulted in Volkswagen paying out $14 billion (about £9.8bn) in civil and criminal sanctions. The UK case will argue that affected customers on this side of the Atlantic deserve a similar payout for their issues. Volkswagen has maintained that the US and European situations are not comparable.

The German brand has also maintained that its fix has no adverse effect on engine running, although it has also pledged to “very carefully” assess complaints from customers.

Last year, an Autocar study showed that Dieselgate ‘fix’ cars can suffer from worsened fuel economy and increased CO2 output. A report by the Volkswagen Diesel Customer Forum said that owners of models with the 2.0-litre diesel fix had also experienced breakdowns and mechanical issue last year.

Volkswagen has since said that it will “act responsibly and swiftly, in line with its goodwill policy” to respond to any “reasonable” consumer concerns. It has promised to evaluate potential issues relating to cars that have fewer than 160,000 miles on the clock and have received the fix within the past 24 months.

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Comments
9

26 March 2018

Volkswagen has handled this situation very poorly.

I have bought a brand new Volkswagen in 2004 and now I am looking to buy a new car.

With the way Volkswagen has treated its customers, I simply do not trust Volkswagen.

I cannot afford to buy a Volkswagen and then find out later that it is useless, unsafe, worthless and worse for the environment than I had been told.

26 March 2018
max1e6 wrote:

Volkswagen has handled this situation very poorly.

I have bought a brand new Volkswagen in 2004 and now I am looking to buy a new car.

With the way Volkswagen has treated its customers, I simply do not trust Volkswagen.

I cannot afford to buy a Volkswagen and then find out later that it is useless, unsafe, worthless and worse for the environment than I had been told.

Oh it won't be worthless....as long as you keep the badge on the front..it could look like shite...drive like shite and even smell like shite, the wanna be British middle class need that badge on their pseudo luxury suburban homE driveways.

26 March 2018

If it was as easy to fix the cheat devices as VW would have us believe (eg. a simple software tweak or a 25p intake air baffle) they would have built the cars properly in the first place. This is why the so-called “fixes” often create other problems. It seems that the rumours may be correct that, when some VW dealers are repeatedly unable to get customer cars running properly, they are simply returning them back to their original factory settings, telling customers that their cars are now “fixed”, the customers and HM Govt. being delighted, of course.

RoyBatty

26 March 2018

Of a B7 Passat is the fix affected fuel consumption (about 10%worse), has better and smoother pick up from low revs, slightly noisier/less smooth, the engine is not always a smooth or instsntaneous when switching off, had an immediate problem with DSG coolant thermostat (co-incidence?) failing.....which VW couldnt identify even though referred to on plenty of forums..... bought the part and fitted it myself.... however would i buy another VAG diesel priduct? Yes, i need diesel for towing and annual mileage, hybrids and EV’s are just as over sold on their economy as any other car on the market and there isnt a used affordable hybrid or EV on the market that i can drive 500 miles in a day towing a large caravan.  

26 March 2018
adrian888 wrote:

Of a B7 Passat is the fix affected fuel consumption (about 10%worse), has better and smoother pick up from low revs, slightly noisier/less smooth, the engine is not always a smooth or instsntaneous when switching off, had an immediate problem with DSG coolant thermostat (co-incidence?) failing.....which VW couldnt identify even though referred to on plenty of forums..... bought the part and fitted it myself.... however would i buy another VAG diesel priduct? Yes, i need diesel for towing and annual mileage, hybrids and EV’s are just as over sold on their economy as any other car on the market and there isnt a used affordable hybrid or EV on the market that i can drive 500 miles in a day towing a large caravan.  

There are other brands that do diesel!! See my other posts. What drives you that you must buy another flawed cheater vw? The vw execs must find day it hilarious....the idiots just keep coming back!

26 March 2018
I wonder how many of the 17000 just could not face the shame of buying a 'non premium' brand and went and bought another vee dubya. Muppets.

27 March 2018

Yes indeed, if you cannot post reasoned and technically factual responses and counter arguments beyond throwing insults then please do not resort to slander and offensive replies. There is a saying about people in glass houses...... 

27 March 2018

I think it was from either Addy or Typos1 whenever I mentioned VW dieselgate but I'll mention it again just to wake them up.

I can't understand owners with a car out of warranty would take their car to be 'fixed' when as an indivdual they'd be not better off and may well be worse off. I'd hate to a have a 10k car has lower performance and mpg after the fix.

Look to the USA at the least they were given a £1,000, some European VW's owners are now actually worse off, if no-one returned their cars then VW would have had to offer something, that's where it went wrong.

  

typos1 - Just can’t respect opinion

11 June 2018

loads of problems since fix , fan runs for age s,weanting to regenerate ,even worse fuel economy.Audi VW Porche a load of scally wags.

 

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