Currently reading: How the agency model is shaking up the car retail industry
Manufacturers like Polestar and Mercedes-Benz are using a new sales model, giving direct access to customers

In a world where disruptive business models are ever more common, the agency retail model could forever change the way we buy cars. In the latest Autocar Business Live webinar, we spoke to Jonathan Goodman, CEO of Polestar UK; Duncan McPhee, COO of dealer group Lookers; and Tony Whitehorn, consultant and ex-CEO of Hyundai UK; about how it could transform retail in the UK.

The full interview is also available in video- on-demand form.

What is an agency model?

JG “We don’t really call it an agency model.

Register for free to access this article
  • Instant access to all Autocar Business news
  • Regular email newsletters
See all benefits here