Currently reading: Customisable icons replace buttons as Volkswagen rethinks interiors
Physical shortcut buttons are omitted from new ID 3 and ID 7 touchscreens, although both are expected to return

Mixed feedback regarding the functionality of interior buttons prompted Volkswagen to remove them altogether and improve the configurability of its infotainment software, beginning with the ID 7.

Discussing the ID 7’s new 15.0in touchscreen, which doesn't feature the physical Menu, Climate, Assist and Mode buttons present on the Volkswagen ID 3’s 10.0in unit, user experience expert Marie Puhle told Autocar: “Before we had these hardware buttons, and if you asked managers in a large company, also customers, ‘what are your personal, most wanted four buttons?’, you will always get different results. So we said, ‘let’s make them configurable [in the screen software]’. It’s much easier.” 

As such, the ID 7 allows users to customise the infotainment home screen, allowing them to choose which shortcuts they have access to at all times. For example, a driver who often disables the lane-keeping assistance can choose to have the shortcut to the assistance settings menu displayed along the top bar of the infotainment screen, regardless of which sub-menu is open.

Climate control functions – such as seat heating and the automatic control setting – are always displayed along the bottom row, above the physical touch sliders for the temperature and radio volume. These sliders are now backlit while the car is on; previously they weren't, making them difficult to use in low-light conditions.

The approach of removing buttons in favour of configurable software shortcuts will be mirrored in a future update to the ID 3 facelift. This revision will bring an ID 7-style 12.9in infotainment system, previewed in official design sketches.

Volkswagen id 3 12 9 in infotainment screen sketch

The accelerated timeline for the hatchback’s upgrade programme means this screen won't be production-ready in time for the model’s arrival later this year. UK buyers will therefore be left with the existing 10.0in screen, using physical shortcut buttons. The new 12.9in system is expected to arrive in mid-2024 at the earliest.

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Despite the directive to remove physical shortcut buttons from the new ID 7 and ID 3 systems, they will return on future models overseen by new Volkswagen CEO Thomas Schäfer.

Last October, he announced his intention to add them back to models following feedback from the newly established Customer Focus Board Committee. “The keyword was ‘intuitive user experience’,” said Schäfer.

This intent has since been reaffirmed by the new Volkswagen ID 2all concept car, which includes switch and thumb-wheel controls on the steering wheel, as well as shortcut buttons below the infotainment screen.

Autocar understands that tactile controls will be added to the steering wheel of the ID 7 at a later date, in place of its haptic touchpads.

Read more: Volkswagen accelerates ID 3 facelift; reintroduces physical buttons

Charlie Martin

Charlie Martin Autocar
Title: Editorial Assistant, Autocar

As a reporter, Charlie plays a key role in setting the news agenda for the automotive industry. He joined Autocar in July 2022 after a nine-month stint as an apprentice with sister publication, What Car?. He's previously contributed to The Intercooler, and placed second in Hagerty’s 2019 Young Writer competition with a MG Metro 6R4 feature

He is the proud owner of a Fiat Panda 100HP, and hopes to one day add a lightweight sports car like a Caterham Seven or a Lotus Elise S1 to his collection.

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wrenpork 20 April 2023
Cool story bro!
jason_recliner 19 April 2023
VW cutting costs again, big surprise. Did they not put that in the press release?
289 19 April 2023

They dont learn.....nothing wrong with instinctive buttons, which can be replaced individually if they fail.

In RHD cars the controls on the 'i-pad' in the centre of the dashboard means the the predominately right handed users are having to prod around in featureless menu's with their left hand whilst being bounced around on the combination of low profile tyres vs roads more akin to tractor tracks.

It just doesnt work, it adds complexity, cost and reliance on more micro chips.