Recalls issued elsewhere in the world are said to be the result of specific climatic and road conditions

Volkswagen UK has revealed that it sees no reason to issue a recall for its seven-speed dual shift DSG gearbox equipped cars, saying that the problems that have led to recalls in other parts of the world for cars fitted with the same part are a result of specific climatic and driving conditions.

This week VW, Audi and Skoda issued a recall in Australia and New Zealand for cars fitted with the gearbox, codenamed DQ200, as a result of a fault with its mechatronic system. That added to recalls already issued in China, Japan, Singapore and Malaysia, and followed 100 complaints from VW owners in Australia relating to an apparent power loss.

However, although the Australian-specification VW's use the same DQ200 gearbox as UK cars, a spokesman explained: "It is a problem that relates only to temperate countries with a high incidence of stop and start driving. It requires a set of circumstances - humidity, temperature, dust and congested driving conditions - that we simply don't see in the UK.

"We have robust systems in place to monitor potential problems and, although we have around 48,000 cars on the road equipped with DG200 gearboxes, we haven't seen any failures that we can attribute to this problem." 

 

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Comments
36

13 June 2013

1. there is never a problem with a VW

2. if there is a problem with VW is not a problem

3. if there is a problem that is a real problem it's problem with you

4. appreciate the VW

5. VW is always without a problem

 

two kinds of people : bored golf drivers and bloody liars

13 June 2013

unhappygolfdriver wrote:

1. there is never a problem with a VW

2. if there is a problem with VW is not a problem

3. if there is a problem that is a real problem it's problem with you

4. appreciate the VW

5. VW is always without a problem

 

 

I agree to that!

 

My personal experience with VW concerning my Polo gear box that broke prematurely at only 27000 miles ( just after the guarantee has expired) was exactly as mentioned above..

They told me that it was a Very exceptional case and that they have Never, Ever, seen the same problem with other Polos.

 -I have decided to fix the gear box elsewhere in a private garage and learnt that it was a common and well known problem with this particular VW gear box!!! 

When I heard this I almost felt sick.

 

13 June 2013

rocketscience wrote:

My personal experience with VW concerning my Polo gear box that broke prematurely at only 27000 miles ( just after the guarantee has expired) was exactly as mentioned above..

They told me that it was a Very exceptional case and that they have Never, Ever, seen the same problem with other Polos.

 -I have decided to fix the gear box elsewhere in a private garage and learnt that it was a common and well known problem with this particular VW gear box!!! 

When I heard this I almost felt sick.

 

Certainly not my experience with VW. I had an ABS sensor fail 3 months after warranty expired and found this also to be a common problem on my model year. The car had a full VW service history and was below avg miles. I contacted my dealer, they contacted VW and a fix was sanctioned. VW paid the £1600 bill in full. My only issue was being charged £50 for a diagnostic check (because it was out of warranty) when quite clearly it was the faulty sensor problem.

Why go elsewhere when the law is on your side? Forget about warranties, a gearbox should not fail on a car that is 3 years old and has been serviced according to the manufacturers schedule. If you have evidence of this being a common problem, why are you not challenging VW? It's blatently clear the gearbox is not fit for purpose therefore I don't know why you've accepted what VW said. 

Did you write to VW themselves, or did you speak to some jobsworth at your local dealership? If it's the latter try either writing to VW customer services or visit a few more dealerships for 2nd and 3rd opinions.

I'd issues with the dealership I purchased that car from, but certainly couldn't say anything against the ownership experience with other dealerships. My local VW dealer is excellent.

13 June 2013

@ scotty5,  I think you really got lukcy there. 

Believe me; after I have heard from the local VW garage that I had to change the gear box with 1500 + repair bill, I have decided to contact The VW in Germany. Even though the warrantee has expired ( by something like two month ) I thought it was unfair to have a gear box broken so early especially when the car was bought new and I was the sole driver.

The response from the VW German headquarters after service center was the same as the local dealer;

"We are so sorry but you got really unlucky and we have never has such problem with other cars"

I repaired the gear box with a local specialist, even though it wasn't cheap, I wanted to find out the truth of what was really wrong with the gear box. - It was a problem with faulty welding with clutch folk. -And I was told by the mechanic that he has repaired a few of these gear boxes with the same problem.

So, was my gear box problem a unique case as the VW has told me? 

What bothered me most was not the fact the gear box failed prematurely nor would the VW garage repair it under warrantee.  But the fact, that the truth was not told.

 

13 June 2013

@Rocketscience.

That sounds awful. Not sure if you live in UK and I'm unfamiliar with European law, but here in UK there is a law which states that goods must be fit for purpose. If there were no other instances of this happening (according to what you were told by VW) and your car was serviced to the manufacturers specifications then your gearbox clearly wasn't fit for purpose. Because your failure occured outside warranty, it's up to you to prove it failed  thru fautly manufacture, but if your mechanic has identified the problem, then you 100% would have a claim against VW UK. The faulty parts / photos should have been taken prior to repair and sent to VW for analysis, they cannot wipe their hands. As I say, I don't know the legal process in the rest of Europe. At the very least, VW should have offered a contribution towards the repair...  it's madness not to, why would their customer buy another VW if major parts fail so soon? 

How well known is this problem? If you have evidence of this (ie many reports from owners on forums) then contact VW - don't give up, but if it's just your mechanic saying this...  that's three cars out of millions sold therefore isn't a common problem. It's your mechanics word against theirs I'm afraid which wouldn't stand a chance in court.

A good start would be to join / search VW owners club forums and research the problem - don't give up.

Good luck.

 

 

13 June 2013

 [/quote]

My local VW dealer is excellent.

[/quote]

Yes and so is mine. I recently had to get my rear view mirror fixed. Instead of the as-you-would-expect main dealer approach of "sorry you need a whole new unit, that's all we can do" which for the record would have cost £250, my main dealer took the car in, took of a couple of fittings from elsewhere and fully repaired it. Free of charge.

Can't remember which post it was but I don't take kindly to one of the early comments about VW's commandments and therefore what Golf owners are. Sorry pal but I have a Golf and am MORE than happy with it and not in the slightest bit bored. I have owned different sorts of cars before and this one is the best all-rounder I've had which I am perfectly happy with, enjoy driving and have had no issues with at all. So kindly bugger off!

13 June 2013

AddyT wrote:

 

My local VW dealer is excellent.

[/quote]

Yes and so is mine. I recently had to get my rear view mirror fixed. Instead of the as-you-would-expect main dealer approach of "sorry you need a whole new unit, that's all we can do" which for the record would have cost £250, my main dealer took the car in, took of a couple of fittings from elsewhere and fully repaired it. Free of charge.

Can't remember which post it was but I don't take kindly to one of the early comments about VW's commandments and therefore what Golf owners are. Sorry pal but I have a Golf and am MORE than happy with it and not in the slightest bit bored. I have owned different sorts of cars before and this one is the best all-rounder I've had which I am perfectly happy with, enjoy driving and have had no issues with at all. So kindly bugger off!

[/quote]

 

What is it with some VAG owners? Why can't you just grow up and accept that your cars actually do go wrong (like, I might add, like many others)? Why can't you except than some people have an appalling time with their VW's? Do you work for them?  Questions, questions....

13 June 2013

danielcoote wrote:

AddyT wrote:

 

My local VW dealer is excellent.

Yes and so is mine. I recently had to get my rear view mirror fixed. Instead of the as-you-would-expect main dealer approach of "sorry you need a whole new unit, that's all we can do" which for the record would have cost £250, my main dealer took the car in, took of a couple of fittings from elsewhere and fully repaired it. Free of charge.

Can't remember which post it was but I don't take kindly to one of the early comments about VW's commandments and therefore what Golf owners are. Sorry pal but I have a Golf and am MORE than happy with it and not in the slightest bit bored. I have owned different sorts of cars before and this one is the best all-rounder I've had which I am perfectly happy with, enjoy driving and have had no issues with at all. So kindly bugger off!

[/quote]

 

What is it with some VAG owners? Why can't you just grow up and accept that your cars actually do go wrong (like, I might add, like many others)? Why can't you except than some people have an appalling time with their VW's? Do you work for them?  Questions, questions....

[/quote]

I need to grow up? Righty ho. I think you're missing the point. I don't shy away from the fact that yes, like all manufacturers, VW's products have problems and I accept that.

I have seen many, many posts recently where people have been stating that VW's are unreliable etc. I was merely pointing out that there are some of us who have not had any issues, and yes I accept that's the case for any car/manufacturer that yes you will have issues. Merely reminding others in the same way you are eluding to; don't tar everyone with the same brush.

And no for the record, I don't work for VW and haven't ever worked for them or any other car manufacturer. I like many on here just have a healthly interest in cars/motoring/racing and just wanted to temper that point slightly.

I don't know why I am justifiying all of this to you as I have every right to say what I had.

 

14 June 2013

AddyT wrote:

danielcoote wrote:

AddyT wrote:

 

My local VW dealer is excellent.

Yes and so is mine. I recently had to get my rear view mirror fixed. Instead of the as-you-would-expect main dealer approach of "sorry you need a whole new unit, that's all we can do" which for the record would have cost £250, my main dealer took the car in, took of a couple of fittings from elsewhere and fully repaired it. Free of charge.

Can't remember which post it was but I don't take kindly to one of the early comments about VW's commandments and therefore what Golf owners are. Sorry pal but I have a Golf and am MORE than happy with it and not in the slightest bit bored. I have owned different sorts of cars before and this one is the best all-rounder I've had which I am perfectly happy with, enjoy driving and have had no issues with at all. So kindly bugger off!

 

What is it with some VAG owners? Why can't you just grow up and accept that your cars actually do go wrong (like, I might add, like many others)? Why can't you except than some people have an appalling time with their VW's? Do you work for them?  Questions, questions....

[/quote]

I need to grow up? Righty ho. I think you're missing the point. I don't shy away from the fact that yes, like all manufacturers, VW's products have problems and I accept that.

I have seen many, many posts recently where people have been stating that VW's are unreliable etc. I was merely pointing out that there are some of us who have not had any issues, and yes I accept that's the case for any car/manufacturer that yes you will have issues. Merely reminding others in the same way you are eluding to; don't tar everyone with the same brush.

And no for the record, I don't work for VW and haven't ever worked for them or any other car manufacturer. I like many on here just have a healthly interest in cars/motoring/racing and just wanted to temper that point slightly.

I don't know why I am justifiying all of this to you as I have every right to say what I had.

 

"I don't shy away from the fact that yes, like all manufacturers, VW's products have problems and I accept that." Well that's good start. There's a select 'few' on here that could also do with admitting the same!

"I don't know why I am justifiying all of this to you as I have every right to say what I had."

Couldn't agree more that's a point of these news forums (I guess) - but telling people to bu88er off might not be hugely apppropriate (after all they have/had a right to say what they did)

;@>

[/quote]

13 June 2013

You guys aren't in the South East are you?  If so can you name your dealers?  The two I tried near me in London are terrible.  Considering the rate at which my Golf breaks down (4 warranty fixes in 3 years), I would LOVE to find a good one. 

I totally understand where unhappygolfdriver is coming from.  The 5 commandments he wrote down AREN'T satire.  They are real.  I've heard them being repeated to other customers in VW servicing departments.  I have been told them myself.  

I never in a million years thought I would be told I am "imagining problems" or be told "there isn't a problem" but that has happened more than once.  My fuel pump went on the blink and started whining loudly.  The service rep kept saying... "they all do that!", "there isn't a problem".  I kept complaining, so they brought out a technician who said "I don't know what that noise is, but it would drive me nuts!"  After this, to my amazement the service rep kept up the schtick, "but they all do that!"  "You expectations of a 2.5 year old car are too high!".  In the end I had to take the car in again when a mastertechnician was about.  He confirmed the fuel pump was on the way out and should be replaced.    Something that could have been:

1) drive in with problem

2) get problem diagnosed

3) get problem fixed

was dragged into a 2 visit / day affair with them denying any problem and me pushing for a fix.  It was farcical.

Anyway, decent VW dealer recommendations in London will be much appreciated.

 

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