New 'BlueService' scheme features free electronic health check for Ford vehicles of any age and mileage.

Ford has launched a new service option for Blue Oval vehicles of any mileage and age.

The new scheme, dubbed 'Ford BlueService', includes an electronic vehicle health check and an online service booking system, which is incorporated with the existing Ford Assistance, Ford Accident Management and One Call initiatives.

Ford's electronic vehicle health check, dubbed eCHECK, gives customers a colour-coded rating on the health of their vehicle.

The launch of the program is just the start, says Ford, with the scheme set to expand to include fixed pricing on parts, service costs, security and operating system upgrades over the coming months.

Jon Wellsman, customer service division director, Ford of Britain, said, “This new package, which combines servicing, roadside assistance and an annual inspection, will benefit customers driving Fords of any age or mileage. On top of that, the ability to access services through a single contact number ensures unrivalled convenience and peace of mind.”

BlueService is a joint investment between Ford and its dealers, costing £7.5 million, and it will be rolled out across Ford's 650-strong UK service network.

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4

17 May 2013

... and months and months of losing sales later at last the Blue Oval wakes up to the importance of customer care. Pretty much a case of better late than never.

17 May 2013

Pure comedy.

They couldn't organise a p1ss up in a brewery.

Can't even build their cars properly, so what chance have they got of looking after them for you.

19 May 2013

I rarely use the Ford dealer, but I feel bound to comment on the post above. I have had two Ford cars, my dad has had two, plus numerous Transits, and they are very well put together and extremely reliable. I get the sense that the above user either has little experience with Fords or has some kind of grievance.

Back to the point...this does make sense from Ford, but they could do with moving to something closer to Hyundai's five-year plan or Renault's 4+ scheme to incentivise sales. The 3 year warranty really does seem a bit old fashioned.

19 May 2013

Agitprop wrote:

I rarely use the Ford dealer, but I feel bound to comment on the post above. I have had two Ford cars, my dad has had two, plus numerous Transits, and they are very well put together and extremely reliable. I get the sense that the above user either has little experience with Fords or has some kind of grievance.

Back to the point...this does make sense from Ford, but they could do with moving to something closer to Hyundai's five-year plan or Renault's 4+ scheme to incentivise sales. The 3 year warranty really does seem a bit old fashioned.

Grievance...........possibly. Unfortunately I have had a few fords over the years, all completely sh1t. A Focus TDCi on contract hire 07-09, utter shite.

I also made the huge mistake of leasing three Transit Connects and one MWB Transit for three years for my company, 16 weeks off the road in total for the four vans over the three years, totally unacceptable. Dealers utterly incompetent when it came to sorting out the problems.

To make matters worse the Transit had actually started to rust, quite badly after just 2 years.

Contrast that to the Peugeot Experts and Boxers we have now. Not a single problem in the 18 months we've had them.

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