I could rant on about this, but instead I’m going to let you draw your own conclusions. Below is the content of a letter that has been falling through the letterboxes of VW owners with cars affected by the emissions scandal for the past week.

See if you can spot the word that I think is missing, and then perhaps contrast the tone with UK MD Paul WIllis’s grovelling apology to the Parliamentary Select Committee last week, which I’ve put below for comparison.

Sure, this letter was written by lawyers and VW is treading on eggshells in fear of multi-billion-pound law suits, but can someone explain to me why a group of MPs are worth an apology but paying customers are not?

"Dear XXXXXX,

“I am writing with reference to the recently highlighted emissions issue regarding EA189 diesel engines and am now in a position to confirm that your vehicle is affected by this issue.