Currently reading: EV charger rollout is failing disabled drivers

Obstructions, cable weights and force required to attach connectors it too great for many impaired motorists

A parliamentary report has criticised the absence of electric car charge points that fully satisfy new standards for disabled driver access, concluding that “the interests of disabled drivers have been left behind in the rollout”.

The Public Accounts Committee’s paper into the UK’s EV charge point network also claimed that of the 15,000 rapid and ultra-rapid charge points in the UK, none is fully compliant with BSI PAS 1899, a standard created partly by the Department for Transport (DfT) to improve the charge point experience for disabled drivers by making chargers safer and more accessible.

Explaining the challenges facing disabled users, the committee wrote: “By 2035, 1.35 million drivers with disabilities are expected to be partially or wholly dependent on public charge points, but many charge points, or their surrounding environment, have features which make them inaccessible.”

It noted that these challenges include charge points being placed near obstructions, such as kerbs, which make it harder for wheelchair users to use, or the weight of the cable/force needed to attach the connector being too great.

The report went on to conclude: “Failure to address problems with the uptake of the standard will mean that the public charge point network will continue to develop without meeting the needs of drivers with disabilities.”

In response to the findings, Nigel Fletcher, CEO of the Motability Foundation, a charity that has been advocating for PAS 1899 to be recognised as the legal standard for charge points, argued that while ultimately it is a decision for the government, “providers of public charging should also be taking responsibility for ensuring their infrastructure is accessible”.

While the Motability Foundation agreed with the committee’s report, it said it cannot verify the claim that there are no charge points that comply with the standard, given there are no requirements for operators to collect and share data on accessibility. It did, however, agree the number was low.

For example, in March Instavolt opened a new ultra-rapid charging site in Hampshire. Each of the facility’s 44 charging bays are larger than standard charging bays, to improve access and safety for disabled users.

The Winchester Superhub has up to 1.8 metres of additional access and wheelchair manoeuvring space around each bay. In addition, payment terminals and screens are at a more convenient height for wheelchair users, while swing arms extending from the chargers support the weight of charging cables.

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Elsewhere, and in advance of the standard’s publication in 2022, charging company Osprey launched what it claimed was the UK’s first accessibly designed rapid-charging hub. It followed this with improvements to its existing compact and hub sites that included creating larger bays, removing kerbs and installing more accessible hardware.

The opening of another accessible charging site, especially given the size of Instavolt’s 44-acre Superhub in Winchester, is good news for EV owners and future buyers, but it bears out another concern expressed by the Public Accounts Committee: the geographic disparity of charging facilities. The report said London and the south-east alone host 43% of all UK charge points.

Meanwhile, it said, major roads in England’s southwest and in the north lack sufficient rapid-charger points, while it continues to be less commercially viable for charge point operators to serve rural areas.

“This raises concerns around regional divides and inequalities for different groups of drivers. Without action, it risks being baked into the rollout of charge points,” said the report.

The dominance of London and the south-east is also reflected in the distribution of the UK’s 15,000 rapid and ultra-rapid chargers. According to Zap-Map, by the end of February the region was home to around 3500, compared with major regions including the north-west and the West Midlands with around 1500 rapid and ultra-rapid chargers each. The north-east had barely more than 500.

Another concern raised by the report is that, as of January, approximately one-third of the UK’s 117 motorway service stations had yet to meet the DfT’s target of having six or more ultra-rapid chargers. “Charge points need to be installed in advance of need,” noted the report.

It suggested the shortfall might be explained by the fact that not one penny of the DfT’s Rapid Charging Fund (RCF), which was created five years ago to help finance grid connections on the strategic road network and is worth £950 million, has yet been spent.

ChargeUK, the organisation representing charging companies, welcomed the report but claimed that charger rollout was actually running ahead of demand. CEO Vicky Read said members wanted to increase the pace of installations but faced “delivery barriers”.

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The DfT insisted it was rolling out the UK’s charge point network at “lightning pace”, with “a new one added to the network every 29 minutes”.

Regarding the unspent RCF, the DfT spokesperson said: “The market has changed significantly since the fund was announced in 2020. We launched a pilot project to better understand where we should target support and will apply learnings from it to continue boosting charging infrastructure on the strategic road network.”

Melanie Shufflebotham, founder and CEO of ZapMap, which plots charge points across the UK, said that, overall, the number had grown in proportion to the number of new EVs on the roads. But she warned that “local and regional areas are the challenge”, adding: “For example, Wales and Northern Ireland are lagging behind.”

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Deputy 20 May 2025

I had a look at the guidelines (as I work in a similar industry).  What scares me it talks about making it easier for people with poor fine finger acrtions who can't use screens.  I'm all for access for wheelchair users etc, correct thing to do.  But should people who can't use touchscreens be driving a 2.5 tonne modern EV SUV?  I'd be happy to be corrected by someone!!