UK boss responds after 17,000 Volkswagen owners complain to the brand about effects of the software fix

Volkswagen UK boss Paul Willis has told a government Transport Committee that the firm has found no evidence of a "systemic issue" affecting the reliability of cars that have been given the dieselgate software update.

Willis was asked to address the chair of the governmental Transport Committee, Lilian Greenwood MP, on complaints lodged regarding the effects of the dieselgate software fix upon the firm's cars. Greenwood had requested an update on progress with fixing cars implicated in the emissions cheating scandal, prompting Willis to clarify Volkswagen’s recent actions regarding the issue. 

Willis maintained Volkswagen's stance that no compensation will be offered to European customers, stating that “the issue is materially different to in the US compared to the situation in Europe”. He also brought attention to the fact that almost 820,000 vehicles have been fixed in the UK, with around 3500 being fixed per week. 

Volkswagen has handled individually 16,904 complaints regarding cars’ reliability following the fix; Willis highlighted this as being less than 2% of the total number of cars affected. He also claimed that “no systemic issue in respect of impaired performance has been identified”.

Gareth Pritchard, founder of the Diesel Customer Forum, said: “Worryingly for owners, 820,000 cars have so far had the emissions software update in the UK, yet not one owner has had it explained to them what the fix actually does to our cars. 

“We know there are a lot of angry owners experiencing identical issues and Volkswagen won’t explain what is going on. I suspect that 16,904 complaints is underestimating the scale of the issue, because not everyone affected will feel compelled to write.”

Read more 

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Volkswagen pledges to rectify problems caused by Dieselgate software fix

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Comments
4

6 December 2017

...to think of a reason why you'd take your VW in to be adjusted? Even if they don't come out broken they seem to run worse (using Autocar's example from a few month's ago)

 

Hydrogen cars just went POP

6 December 2017
Because you actually care about the amount of Nox you're spewing into the atmosphere?

That's why I did it. Even though in hindsight...

6 December 2017

You wouldn't have bought a diesel in the first place.

When you say "Even though in hindsight..." does that mean you wish you hadn't take it in?

 

Hydrogen cars just went POP

6 December 2017

If any of the following characteristics have been changed for the worse after Volkswagen has modified the vehicle then take them to court for compensation.

1) The engine's power vs rpm curve on a graph

2) The engine's torque vs rpm curve on a graph

3) The engine's responsiveness to throttle inputs

4) Engine fuel economy in all situations

5) The wear and tear on vehicle components

6) Unpleasant increases in noise, vibration or harshness

I certainly wouldn't buy a Volkswagen now - new or second hand. Volkswagen just cannot be trusted anymore.

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