Jaguar has claimed the top spot in the JD Power/What Car? customer satisfaction survey after knocking Lexus into joint second place alongside Skoda. The Japanese marque has ranked number one for the last 11 years.
Owners rated Jaguar’s dealer network more highly than any other. Despite not being built since 2009, Jaguar’s X-Type took second place in the compact executive category, behind the Lexus IS.
Jeremy Hicks, managing director of Jaguar Land Rover said: “To be awarded the Number One spot by JD Power is a huge honour – not only for the staff of the 90 Jaguar dealers in the UK but for the employees at the Castle Bromwich factory and the talented designers and engineers in Warwickshire whose determination, attention to detail and commitment to quality have delivered this result."
It was a poor result for GM-owned Chevrolet and Vauxhall, which were rated as the car makers offering the poorest levels of satisfaction. The Vectra was rated as the worst car overall, with owners citing problems in almost every area.
The JD Power/What Car? survey researched 18,000 owners, who rated their cars’ performance, design and comfort to quality, reliability, cost of ownership, economy and dealer service satisfaction after owning them for a minimum of two years.
Top 10 car makers
Top 10 cars