VW insists the problems found in Australia have not been replicated in the UK
Volkswagen UK has given further information on why it sees no reason to issue a recall for its seven-speed dual shift DSG gearbox-equipped cars, despite similarly equipped cars in other parts of the world being recalled.
It has also reiterated that it has no examples of the problems experienced in other countries being replicated in the UK.
That added to recalls already issued in China, Japan, Singapore and Malaysia, and followed 100 complaints from VW owners in Australia relating to an apparent power loss.
UK-built VWs use the same specification DQ200 gearbox as the Australian-built cars, with the units also built in the same factory.
However, a VW statement explained: “The DSG mechatronics are programmed differently according to the country in which a vehicle will be sold. The issues recently experienced by some customers in Australia have not been repeated in the UK, nor indeed in other temperate countries.
“Service campaigns are carried out in countries where an issue is known to exist. We have been in touch with VOSA via our usual consumer protection channels and reached a joint agreement that there was no safety issue – VOSA is satisfied that there is no requirement for a recall .
"Any owners who are concerned about their car should contact their local Volkswagen retailer who can be located by postcode search on Volkswagen's website.”