Currently reading: Honda named Britain's most reliable car brand
Japanese manufacturers dominate a survey of Britain's most reliable used cars
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2 mins read
16 April 2015

Honda has been named the most reliable used car manufacturer for the ninth consecutive year, according to research by What Car? and Warranty Direct. Suzuki and Toyota completed the top three places. Chevrolet, Ford, Skoda, Peugeot and Fiat also forced their way into the top 10.

The annual survey covers 38 manufacturers and analyses 50,000 live Warranty Direct policies on three to eight-year-old vehicles. Warranty Direct’s unique Reliability Index (RI) calculates a score for vehicle’s reliability using a complex formula that takes into account its failure rate, age, mileage and cost of repair. The lower the RI number, the more trustworthy the car.

Luxury and prestige marques traditionally score poorly due to high replacement component and labour costs. Bentley and Porsche were among the poorest scorers. According to Warranty Direct, 93% of Bentleys on its books suffered a problem each year, making it Britain’s least dependable car maker.

However, Bentley rejected the survey's findings, releasing a statement saying: “The Warranty Direct survey is not an accurate reflection of the Bentley ownership experience, as it covers less than four per cent of the Bentley vehicles of comparable age on the road in the UK.  It also fails to include any comparable high luxury brands as a benchmark.  Due to the very high quality materials and components used throughout our vehicles, the cost of owning and maintaining a Bentley is never going to be directly comparable with the other cars in this survey.

“Bentley has such confidence in the reliability and build quality of its cars that it offers those customers wanting complete peace-of-mind a comprehensive and industry-leading three-year warranty on any Pre-Owned car up to 11 years old.  The Bentley warranty covers all mechanical and electrical components, includes cover against consequential damage and MOT test insurance, and has no mileage or claim limit.”

Overall, the most reliable models are the Honda Jazz and Mitsubishi Lancer, both of which also carry reasonable average repair costs. The least reliable model is the Audi RS6, but the mighty Subaru Impreza is the most costly to fix, with an eye-watering average repair bill of £1635.70. 

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275not599 17 April 2015

Hello k12479

Yes the Bentley man is wrong. He said:

"The Warranty Direct survey is not an accurate reflection of the Bentley ownership experience, as it covers less than four per cent of the Bentley vehicles of comparable age on the road in the UK."

That's not the argument you are using.

289 16 April 2015

@ Cromagnon

OK Cromagnon, we get the message, we get the message, we get the message etc. etc. etc.!!!
"My next car after 10 years of trouble free Toyota ownership will be a Toyota/Honda/Lexus for sure" Very sensible, but oh so boring. I have had one Japanese car (Shogun), very reliable but soooo boring and absolutely no pride of ownership, tacky plasticky interior, rinky-dink useless gizmo's, horrible cheap plastic smell inside the car (even with Leather seats...work that one out!") - 'Automotive white goods'...so I will suffer the extra cost as a paid -up Petrol head, to continue enjoying my motoring ...whilst I am allowed to!
Don't care if I am considered to be a badge snob.
Lee23404 17 April 2015

289 wrote:OK Cromagnon, we

289 wrote:

OK Cromagnon, we get the message, we get the message, we get the message etc. etc. etc.!!!
"My next car after 10 years of trouble free Toyota ownership will be a Toyota/Honda/Lexus for sure" Very sensible, but oh so boring. I have had one Japanese car (Shogun), very reliable but soooo boring and absolutely no pride of ownership, tacky plasticky interior, rinky-dink useless gizmo's, horrible cheap plastic smell inside the car (even with Leather seats...work that one out!") - 'Automotive white goods'...so I will suffer the extra cost as a paid -up Petrol head, to continue enjoying my motoring ...whilst I am allowed to!
Don't care if I am considered to be a badge snob.

Agree with this. While reliability is important, especially on a used car out of warranty, Japanese cars (with some obvious exceptions) are just so dull. They're OK for a to b travel but for those of us that enjoy driving, no thanks. What's the saying: I'd rather push a (insert brand) that drive a Honda.

Cromagnon 16 April 2015

badge snobs deserve their lot

Badge snobs obsessed with German brands exactly deserve what they get from ze German, expensive to run, expensive to repair German rubbish that's over priced and most of all Japanese alternatives like Subaru, Lexus or Toyota are freely available and proven to be the far superior product as far as quality , reliability and after care/service is concerned. Not is this the case for VW Group products but also Land rover and Jaguar who also have disappointing reliability issues. My next car after 10 years of trouble free Toyoa ownership will be a Toyota/Honda/Lexus for sure.

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