Audi is equipping its dealers with full virtual reality capability that will enable customers to virtually experience any car in the model range prior to purchase.
The high-tech simulation tool will enable customers to survey their chosen car in three dimensions and from a 360-degree perspective. The customer will wear a virtual reality headset and can move freely around the virtual car, even climbing inside the cabin or scrutinising technical components.
Audi regards the virtual reality offering as a potential way to entice customers to engage with dealerships more intensely.
“Our challenge is that our customers often only come to a dealership to talk about the price,” said Marcus Kühne, of Audi’s Digital Retail Solutions division.
“They already know everything there is to know about their chosen car from internet research. But we would like to engage them and give them a better time at the dealership. We’d like them to have a consultation about the car rather than look on the internet. The VR technology could do this: it is invasive, emotional and unexpected.”