Currently reading: VW emissions scandal: Volkswagen rejects EU demands for compensation
VW argues payouts aren't necessary due to agreements for a solution; this has been met by increasing pressure from the EU's industry commissioner

Volkswagen has confirmed that it will not be offering compensation to disgruntled European customers, despite ongoing pressure from the European Union.

Just last week, EU industry commissioner Elzbieta Bienkowska wrote to VW CEO Matthias Mueller demanding owners of affected vehicles should be compensated.

VW responded in a statement on Thursday, saying: "We are concentrating in Europe on the repair and service process. The situation in the USA and Canada is not automatically comparable with other markets in the world, therefore this action cannot simply be rolled out in other markets".

The European Commission has already said that it believes Bienkowska's requests are justified, stating: "She repeated her clear view that EU consumers should be treated in the same way as US customers. Mr Mueller agreed to come back to the Commissioner on the points discussed."

Earlier this month, UK boss Paul Willis faced similar pressure from British MPs when he appeared before the Environment, Food and Rural Affairs Committee. He refuted claims that VW UK should offer payouts to customers of affected vehicles, arguing that it wasn't necessary because unlike in the US, "we have a solution here".

In a statement made on the committee's website, Louise Ellman MP highlighted VW's contrasting statements in the US and Europe, stating: "Volkswagen is disputing that the software installed in affected vehicles constitutes a defeat device in the EU, despite conceding that the same software constitutes a defeat device in the United States. The German motoring authority, the KBA, has declared that in its legal opinion Volkswagen did use a defeat device to pass type approval emissions tests in Europe."

The committee has also published a letter sent to Ellmann by Willis, in which he states that Volkswagen will not be providing compensation to UK owners at present, as the company believes those funds are better used to back its technical fixes. "We think that, with the fix just around the corner, the sums available for such a goodwill payment should be spent on maximising the uptake of the technical measures among customers," says Willis.

Willis also says that VW "does not believe it is necessary" to provide compensation to UK owners, as no customer will pay higher tax rates as a result of the CO2 scandal. In Willis' letter, the point is also raised that the goodwill package offered to customers in the US does not constitute compensation.

Autocar editoral director Jim Holder appeared in front of the Transport Select Committee earlier this month to provide evidence as part of the investigation. Read his blog on the experience here.

Darren Moss and Sam Sheehan

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db 25 January 2016

America for once has it right

When it came to the Banks it was sorted out in America heads rolled fines were issued, what happened in the UK and EU a few resignations with full pensions and bonus payments intact. I fear that a multinational car company which became too big and lost track of governance will end up getting out of jail in the UK and Europe. This is a company that has large market share in many countries with all their brands and has lied to the public to do so, good products on the face of it or not. The government in the UK should be asking for back Co2 tax from VW, Audi, Seat, Porsche and Skoda models that have cheated as they have nothing to loose as they don't produce anything in this country other than to assemble Bentley's even BMW has an engine plant and Mini. Customers should vote with their conscience
Diesels aren't all bad, I would bet that a very high amount of the pollution comes from old or poorly tuned engines and cars with DPF removed taxi's and vans ( I was behind one this morning that would have hidden James bond on a mission!) Bring back road side checks oh another government cut !! maybe cheaper to prescribe an inhaler or two !!
HiPo 289 24 January 2016

It's European emissions law that makes Europeans 2nd class

It's actually the EU emissions laws that are causing all these compensation problems. American citizens are better protected, which is why VW is treating US customers better.

The European manufacturers made a mistake in investing in diesel and EU governments have been trying to protect them.

The losers are European citizens and their lungs.

More and more research is stacking up a case for diesel becoming the next public health scandal. Pragmatists will move away from diesel cars now before the next dieselgate storm hits.

Factczech 23 January 2016

A Big Kick In The Teeth...

This is a massive kick in the teeth for VW owners across Europe!While they see it fit to compensate the American customers for this debacle, they choose to spit in the eye of the very market that drives their sales and put them at one stage at the top of the world in manufacturing. VW could dream all they like, but Americans would not buy as much diesels as the Europeans yet they have been treated far better than their European counterparts by VW. Shameful indeed!