The European Commission is examining whether Volkswagen has offered a satisfactory service to customers affected by the Dieselgate emissions scandal.
According to reports on Reuters, regulators are speaking to consumer groups today to better understand what processes they’re undertaking in the pursuit of compensation.
The move comes after European consumer commissioner Vera Jourova revealed that the European Union was assessing whether VW had breached two laws that apply across the region.
The first, the Consumer Sales and Guarantees Directive, bans companies from providing inaccurate and exaggerated environmental figures. The second, the Unfair Commercial Practices Directive, makes providing untruthful information to customers illegal.
Feedback from consumer groups and individual national authorities concluded that Volkswagen had not given consumers enough information, but VW responded by rejecting the allegations.
"It is not my intention to come with strong action without fair communication with the company," said Jourova. "I want them to look at the valid legislation and see what they have to do."