Government will investigate whether VW has breached consumer and business directives enforced by the EU. If it has, it could face more legal action
Sam Sheehan
8 September 2016

The European Commission is examining whether Volkswagen has offered a satisfactory service to customers affected by the Dieselgate emissions scandal.

According to reports on Reuters, regulators are speaking to consumer groups today to better understand what processes they’re undertaking in the pursuit of compensation.

The move comes after European consumer commissioner Vera Jourova revealed that the European Union was assessing whether VW had breached two laws that apply across the region.

The first, the Consumer Sales and Guarantees Directive, bans companies from providing inaccurate and exaggerated environmental figures. The second, the Unfair Commercial Practices Directive, makes providing untruthful information to customers illegal.

Feedback from consumer groups and individual national authorities concluded that Volkswagen had not given consumers enough information, but VW responded by rejecting the allegations.

"It is not my intention to come with strong action without fair communication with the company," said Jourova. "I want them to look at the valid legislation and see what they have to do."

Although the consumer commissioner’s case relates to the EU as a whole, the European government has encouraged each individual country to chase compensation for its citizens independently from one another.

The UK government's long-standing position is that VW should compensate affected customers, and in a select committee meeting in July, MPs urged the UK government to prosecute VW. But so far this hasn’t been followed up with any hard action and VW maintains its opinion that US-style compensation would not be relevant in Europe, where 8.5 million cars are affected.

CEO Matthias Müller told Autocar earlier this year: "The overall situation differs between European countries and between the US and Europe. For instance, when we compare Europe with the US, a complete carry-over of what is under discussion in the US to the other parts of the world will not happen."

However, if VW is found to have breached one of these two directives, its no-compensation case might be seriously weakened.

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Comments
7

8 September 2016
unless they substantially subsidise the fleet market and pcp etc,to hide the problem,anyone with their own cash would be wise to go JLR ,Mercedes and BMW.

8 September 2016
Volkswagen has admitted wrongdoing in Europe. The main premises why Volkswagen deems US-style compensation unnecessary are: 1. EU NOX limits are lax. 2. European laws allow car makers devices to protect engine. 3. Compensating 8.5 million European customers will be financially crippling.

8 September 2016
You only seem to comment (or mainly comment) on VW related stories? fadyady is well known and mocked on this and other sites for pushing his/her anti-vw agenda but Ski Kid, what is it with you promoting JLR, Mercedes and BMW on virtually every anti-VW post I read of yours? Are you both the same person? If not, you should meet up and share a beer over some bizarre VW related hate. Now, I'm just observing, not criticising. If it's all a big joke that I haven't got then forgive me, sometimes things go over my head. I'll move on.

9 September 2016
I, my family and friends have had many cars over the years inc JLR,Mercedes,BMW ,Porche,Audi and Vw among them.I used to do the Accounts for an independant VW Audi garage many years ago and could not believe the amount of major warranty repairs going on, I know it was twenty years ago, but even then they had a good reputation for being well built.I must admit I am now anti VW ?Audi at the moment ,just think that they are arrogant and when we pay so much and appear to get so little sympathy compared to the Yanks, They can count me out on selling to my circle unless things change.Do not get me wrong, if they subsidized a Q7 to get rid of them on a contract it would be very tempting as I would not be exposed on the residuals, but with my money it would go on JLR,Mercedes or BMW for general cars.But putting all this animosity aside, I do not consider that Audi VW are in the same league as the other brands mentioned , slightly below probably on par with Volvo i.m.h.o.From my perspective, my wife purchased a new Golf diesel cabriolet and had two design and quality issues repaired and failed again,a waste of time repairing again as will break again.tHE DIESEL ENGINE SOUNDS LIKE A TRACTOR,not as refined as a Ford Focus which used psa engines and the economy is crap 42mpg not the 64 mpg official.Only keeping it at present as we have aclass action against VW.Yep meet up for a beer sounds good ,I am sure we would have a load to agree and disagree about,which is a very healthy thing to do creating debate.

9 September 2016
I observe you needlessly commenting on my comments and hopelessly trying to justify Volkswagen's diesel fraud. Are you a Volkswagen dealer? Or just a myopic fan boy? Or a self righteous VW owning trawl? I am expressing my opinion. You better mind your own business and prejudices. I do not need to justify or explain my comments to every half wit fan boy or trawl.

9 September 2016
you see, I just wondered where you were coming from.

fadyady, you have confirmed what I thought. I have never tried to justify the diesel fraud, I hate them and VW should be punished for their part. I would never buy one and I am not involved with them. Your tone is threatening, whilst mine was meant in good cheer. You tell me to mind my own business and yet you participate on a public forum where ideas are challenged and exchanged in (mostly) good humour. I won't be the only reader who feels that your status as a troll and a 'hateboy' has only been reinforced by that response. You think that people who disagree with you are the ones who display prejudice!! God bless you.

9 September 2016
I did not mean to sound threatening but it is irritating when you feel someone's picking on you. Feel free to challenge the ideas or facts in my comments. I will engage in a rational discussion with you. But there is no point getting personal. Now is it?

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