Instead of a recall, Tesla is updating the software of right-hand-drive Model X cars over the air

Tesla will issue a software update this weekend to right-hand-drive examples of the Model X and has advised owners not to use the front passenger seat of their car until the update is installed, over fears of an airbag anomaly with the software on the front passenger side. 

The software update is in place of a traditional recall that would have required owners to bring their cars into their local dealership to have the maintenance carried out. 

Around 2600 examples of the Model X were recalled in April 2016 for a fault in the rearmost seats of the car. It’s not known how many examples are affected in the right-hand drive passenger airbag issue. 

The company is also affected by the Takata airbag recall, but the two issues are unrelated. The issue does not affect any Model S cars, or left-hand-drive examples of the Model X, so only markets such as Hong Kong, the UK, Australia, Japan, New Zealand and Macau are affected.

Tesla owners will receive an email detailing what they need to do, but the over-the-air update is automatically installed; drivers need only download the update.

Until the update is installed, Tesla advises owners to avoid having passengers in the front passenger seat. 

Tesla claims that no customer car has had an issue with the problem, and that the recall is precautionary. 

Read more: 

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12

8 June 2017
Safety systems are subject to very strict compliance and certification requirements. Is it legal to just willy-nilly issue software updates over the air? I'm sure it's all very i-pad, but surely these updates should be subject to the formal vehicle industry recall system to ensure compliance? Or aren't we bothering with legal compliance any more?

8 June 2017
pauld101 wrote:

Safety systems are subject to very strict compliance and certification requirements. Is it legal to just willy-nilly issue software updates over the air? I'm sure it's all very i-pad, but surely these updates should be subject to the formal vehicle industry recall system to ensure compliance? Or aren't we bothering with legal compliance any more?

Unless we know whether it is legal or not then we won't be able to judge whether we're bothering with legal compliance. Send an enquiry to Tesla. Either way, get used to this concept because we're staring at the future of personal mobility.

8 June 2017
Marc wrote:
pauld101 wrote:

Safety systems are subject to very strict compliance and certification requirements. Is it legal to just willy-nilly issue software updates over the air? I'm sure it's all very i-pad, but surely these updates should be subject to the formal vehicle industry recall system to ensure compliance? Or aren't we bothering with legal compliance any more?

Unless we know whether it is legal or not then we won't be able to judge whether we're bothering with legal compliance. Send an enquiry to Tesla. Either way, get used to this concept because we're staring at the future of personal mobility.

Well, you may think that, and during the honeymoon period, it might seem like that, but when the real-world hiccups like class actions, recalls, buy-backs, penal damages etc. kick in and questions get asked in court like "so, why exactly did you avoid the official recall procedure on this safety system", or "so you enacted the recall in the litigation-conscious LHD US-markets, but avoided a recall in RHD markets" or "how did you ensure that Tesla owners downloaded the software update"? And Tesla answers "It's a different problem - on right hand drive cars it's a red wire, not the green wire that LHD cars have". Really, come on, the stench of the B-S is overpowering.

8 June 2017
It isn't a case of thinking it, it is it. Whether Tesla as company or brand survive in the long term is irrelevant. What they effectively helped start is a revolution in personal mobility. The concept of the standard model of car building/manufacturing, distribution, selling, maintaining and disposal is effectively over. Any established that hasn't already begun to invest and develop into this concept is dead already. Talk of class actions and litigation is just a minor detail in the vast future potential of this shift in future mobility. Think of the people doing it as the same people who ran away scared when the motor cars first appeared on the roads screaming 'what's wrong with a horse and carriage'.

8 June 2017
I do not trust airbags. I have serious concerns about their safety.

Are they even effective at protecting passengers during an accident?

8 June 2017
max1e6 wrote:

I do not trust airbags. I have serious concerns about their safety.

Are they even effective at protecting passengers during an accident?

Gold, pure gold.

9 June 2017
Tell that to the victims of the Takata airbags scandal.

8 June 2017
The number of problems mentioned on the official Tesla Owners Forum for the Model S and Model X is quite simply shocking.

9 June 2017
SmokingCoal wrote:

The number of problems mentioned on the official Tesla Owners Forum for the Model S and Model X is quite simply shocking.

Same could be said for every Forum. Check out the Autoexpress 2016 Driver Power customer satisfaction survey. Guess who was top, drum roll..... Telsa, a massive 6 points ahead of Lexus , 10 ahead of BMW.
They may have their problems but the owners seem quite happy. Now back to VW in 20th'ish

 

Hydrogen cars just went POP

9 June 2017
xxxx wrote:
SmokingCoal wrote:

The number of problems mentioned on the official Tesla Owners Forum for the Model S and Model X is quite simply shocking.

Same could be said for every Forum. Check out the Autoexpress 2016 Driver Power customer satisfaction survey. Guess who was top, drum roll..... Telsa, a massive 6 points ahead of Lexus , 10 ahead of BMW.
They may have their problems but the owners seem quite happy. Now back to VW in 20th'ish

Tesla and Lexus customers are very loyal to their respective car brands, whereas owners of more mainstream brands are not, so most do not take much notice customer satisfaction surveys. Two door motors replaced, car off the road after an accident for eight months due to a shortage of parts, sensors in the falcon door were replaced at least once, screen freezing issues, windows not opening or closing, rattles and squeaks on brand new cars, blank touchscreens. Then there are more serious issues, many drivers have experienced the wheel locking up or feeling very "very heavy to turn" when driving around a corner as well as faulty brakes. Most owners are fanboys who will say they love their cars, but there are lots of people having issues.

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