Feedback from its claimed four million Facebook followers enabled Dacia to fast-track development of the Duster
Jim Holder
19 September 2017

Dacia’s popularity with social media users allowed it to fast-track development plans for the new Duster, according to brand boss Jean-Christophe Kugler.

The company has more than four million followers on Facebook and the enthusiasm of owners has led it to launch numerous Dacia Days around Europe, including in the UK, to nurture loyalty to the brand.

“We have sold 4.5 million Dacias since 2004 and what our owner networks told us was that the Duster was an icon, with very specific areas that could be improved,” said Kugler. “We interacted with them and asked what was essential.”

Feedback identified by Kugler that has been acted on include maintaining the honesty of the exterior styling, improving the electric power steering system for more precision, making the seats more comfortable, reducing cabin noise and repositioning the touchscreen to make it more user-friendly.

“This was an opportunity to change - to improve - while remaining true to our goal of offering value for money,” said Kugler. “Our place in the Renault-Nissan Alliance allows us to introduce new technology at a point that it is cost-effective and proven to be reliable. It’s not about compromise - we are true to our ‘shockingly affordable’ tagline.”

Kugler also highlighted accessories such as hill start and descent control, an all-round camera system and a digital compass as indicators of the Duster’s authentic off-road credentials. “The genetics of the Duster mean we must offer some off-road capability and, at the request of customers, we have been able to extend its capabilities,” he said.

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Our Verdict

Dacia Duster

The Dacia Duster is a no-nonsense machine that wears its bargain price tag like a badge of honour. And we can’t help liking it for that.

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Comments
2

19 September 2017

To tell them how to make their car a lot less crap than it is at the moment.

Firstly: good luck with that.

Secondly: if you can't work it out for yourselves you really shouldn't be making motor cars.

Thirdly: I thought Dacia's whole USP was cheap and cheerful, Fred Flintstone would be proud of this, look at us right-on Primark, Lidl and Dacia customers who don't need flash modern conveniences to get on in life - type of thing.

The reality is probably this - you already know it's a low rent product that needs a kick up the backside, and you daren't move away from your USP without first triggering some 'feedback" to justify bringing it into the 21st century.

19 September 2017

Im not on the social media circuit, but I sure wish they made a 3 door short wheelbase version. That would be a great runabout, and probably look better with it.

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