What’s the protocol when a car’s pedal assembly collapses twice in a day when you put it through your standard emergency brake tests?
That was the question I was being asked late on a Friday evening, and I have to confess that I had no idea what the answer was.
Our tester, Lewis Kingston, was fine. I expected at least a hint of fluster in his voice - but apparently not. Ever the pro, he simply relayed what had happened as he drove the Suzuki Celerio at our test venue, how he’d slowed the car down at our test track and how he’d documented all of the failures in as much detail as he could.
So, to Suzuki. One failure could be put down as an error, but two identical problems clearly pointed to something more worrying. Now the situation was a matter of public safety.
It was the launch weekend for the car, complete with massive dealer test drive events and national media campaigns costing hundreds of thousands of pounds. But Suzuki dealt with the issue professionally, cancelling all drives and staying in contact every few hours over the weekend as they hurried to identify the problem.
That they did all that and instigated a fix in a matter of weeks was remarkable. That Steve Cropley was sitting beside me in the office suggesting that it was now a matter of importance that we cast aside concerns and demonstrate our faith in Suzuki's expertise by running a long-termer was inspired.