Toyota boss outlins plans to improve quality
18 February 2010

Toyota president Akio Toyoda has conceded that the company's current recall problems are a result of it growing too fast, too soon.

Speaking at a press conference where he outlined plans to raise standards, Toyoda said: "With the rapid expansion of production, perhaps we weren't able to develop appropriate engineering skills and human resources.

"The basic rule of the Toyota Production System is build only as many cars as can match demand, and we ourselves broke that rule."

Among the plans outlined by Toyoda to improve quality are the appointment of a chief quality officer for each geographic region; an expansion of the network of local technical offices, the instillation of brake over ride systems on all future models, better use of in-car data recorders following accidents.

In addition, Toyoda will chair a special committee for global quality, which will meet for the first time on 30 March.

Toyoda also confirmed he won't attend Congressional hearings into the current spate of recalls, saying that Yoshimi Inaba, the head of Toyota's US operations, is better suited to testify.

That has drawn criticism from sections of congress, with some members saying Toyoda should be forced to testify.

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12

18 February 2010

sounds more like greed blinds moral judgement. japanese are notorious on quality, service, honour & maybe the everlasting economic downturn in japan changed that mindset... now reality catches up with them.... good riddance

18 February 2010

VW must take note. They seem to be heading the same way.

But surely no one can doubt that this is a temporary, though serious, setback for Toyota. I would still buy a Toyota after this problem is resolved.

18 February 2010

It makes a refreshing change for people in the western world to hear such damning self criticism. Can anyone really see the likes of Ford, GM, VW, Renault, Peugoet etc. having the bottle to admit they failed on such key areas.

Hats off to Toyota for coming out and admitting they failed and then to tell us how they intend to put it right (after all in sales this would be viewed as an opportunity to sell more). I don't believe they have grown too big too quickly, the world demand must have been there to allow them to do so. I mean anyone remember all those Rovers sat in disused airfields waiting to be sold? had the demand been there, they would have sold!

18 February 2010

[quote Jon Hardcastle]It makes a refreshing change for people in the western world to hear such damning self criticism.[/quote]

I'm with you Jon, I think it's quite refreshing to hear such honesty in this time of spin and super-injunctions and I really respect him for it.

They'll be back, this is no more than a small dent in a reputation built on reliability, especially if they build the FT-86 - I'd go and buy one today if I could.

18 February 2010

[quote slipslop]I would still buy a Toyota after this problem is resolved.[/quote] i wouldnt and thats not because of the latest problems its just because there is nothing exciting they make! there selling point was reliability but even that has been dented

18 February 2010

They have went the same way as every other manufaturer, you have the german and the french tryin to make new technologies and advance cars so rapidly and they couldnt sit down using old tech forever means now a toyota is just as reliable as a french or german car.

The reason a corolla was so reliable they were never as advanced as a golf or 307 or megane as megane was tryin to get 5 ncap stars and keyless entry and electric PAS and the germans with all their fancy new tech and every1 making super efficient diesels.

New tech is gr8 but the old is more reliable and cheaper to fix

18 February 2010

I heard today that Corollas are being recalled too with PAS pump problems.

As the problems we hear about are just those with safety implications there must be many more which are not hitting the headlines. Rebuilding Toyota's reputation will take many years, as Lancia, Fiat and others discovered after the poor reputation for reliability they developed in the 80's.

Being open is absolutely essential at this point, and Toyoda must be hoping that by doing so he can minimize the damage.

18 February 2010

Does the brake overide mean you cant heel and toe !!!

18 February 2010

Maybe Toyota got too obsessed with the battle with VW to be number one car manufacturer.

In the mid seventies, when the Golf was introduced, VW were caught out by the colossal demand for the product, and their quality control suffered. It didn't seem to do their reputation too much harm, but the problems were more about build quality (cars rusted too easily) rather than anything safety related, as far as I'm aware anyway.

18 February 2010

[quote brompton]Does the brake overide mean you cant heel and toe !!![/quote]

Not if it's like the VW one... my Skoda allows heel and toe activity - the throttle dies after about 1-2 seconds on the brake pedal.

Left foot braking however, is not on the cards... but that might be good thing. :-/

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