A new online portal has been developed to help motorists more easily appeal against unfair parking fines, as well as Dartford charges and bus lane offences.
The system, developed by the Traffic Penalty Tribunal (TPT) in conjunction with resolver.co.uk, is set to be rolled out to all councils by the end of this year and is said to make the claims process an easier and quicker one. It is expected that cases will be decided within days, as opposed to weeks.
Currently, just 0.5% of people appeal unfair fines through the TPT, with around 50% of those resulting in the fine being quashed.
Penalty Charge Notice appeals will be able to be made using smartphones, tablets, laptops and PCs for issues relating to parking and bus lane non-compliance (outside London), as well as Dartford Crossing charges and Durham congestion charge; in the past appeals had to be done on paper and posted.
Videos and photographic evidence can also be uploaded through the online portal.
Chief adjudicator of the TPT Caroline Sheppard said: “Getting a parking ticket can be a frustrating experience, but our new portal makes the appeals process quicker, simpler and more transparent, putting paid to the old adage that ‘the wheels of justice grind slowly’.
“The platform has already generated considerable interest from other areas of the UK judiciary because it is fast, efficient, accessible and will bring cost savings to local authorities, as well as simplifying the process for those appealing.”
Brighton Council’s policy and development manager Paul Nicholls said: “We are very excited to be the first local authority to use the portal. It reduces the time taken to process appeals, streamlines our communication with appellants and cuts the cost of administration, which benefits all our residents.”
Brighton and Hove City Council will launch the service first, on 21 March. It will be rolled out across rest of the country before the end of 2016.