British firm beats 12 other luxury brands in the US
9 December 2009

Jaguar has been named the top luxury car maker in the US by the JD Power customer satisfaction index for the second year running.

Out of a total 1000 points available in areas including dealership facility, salesperson, paperwork/finance process, delivery process, and vehicle price, Jaguar scored 898 points. The British brand was particularly commended for its friendly dealers and efficiency in dealing with paperwork.

Jaguar beat Cadillac by just five points in the final tally, with Lexus, Mercedes and sister firm Land Rover completing the top five.

JD Power was not so kind to Infiniti, Volvo and Audi, however. Audi came last of all 13 brands tested in the luxury segment, scoring 828 points, while Infiniti and Volvo scored 845 and 842 respectively.

In the mass-market segment, Mercury came top by scoring 867 points, while Smart, Buick, Pontiac and Chevrolet completed the top five.

Twitter - follow autocar.co.ukSee all the latest Jaguar reviews, news and video

Join the debate

Comments
28

9 December 2009

[quote Autocar]Jaguar beat Cadillac by just five points in the final tally[/quote]

Good news for Jagg-war. they deserve it. I am surprised GM have done so well. There are 2 colleagues with vauxhalls. A 6 mth old Insignia that has spent half of it's time getting fixed at the dealer and an Astra (9 mth old) that has left its owner high and dry twice so far. Not surprised by Audi. they really need to sort out their dealers if their cars are breaking down so often. It can be done, just look at Jaguar.

9 December 2009

And yet there will be a large faction that will maintain that Jaguars are lesser cars than BMWs, Mercedes and Audis.

9 December 2009

Hang about, can someone please clarify what we are looking at here. Audi last with 842 out of a possible 1000 points. If this is like being in the top 10 Premiership teams of all 4 or 5 divisions then it is not a bad result for all.

I mean as far as I can see they are all achieving 80-90% satisafaction. This is a success for all is it not?

Or I have I read this wrong and the difference between 898 points and 842 points is quite vast.

9 December 2009

[quote tannedbaldhead]

And yet there will be a large faction that will maintain that Jaguars are lesser cars than BMWs, Mercedes and Audis.

[/quote]

Yep, including me. Bear in mind that:

"1000 points available in areas including dealership facility, salesperson, paperwork/finance process, delivery process, and vehicle price".

So nothing to do with the car itself, then. Also remember that the way the marques are represented in the US is often quite different to the UK. Cadillac was 2nd, ferchristssake.

9 December 2009

[quote disco.stu]

Yep, including me. Bear in mind that:

"1000 points available in areas including dealership facility, salesperson, paperwork/finance process, delivery process, and vehicle price".

So nothing to do with the car itself, then. Also remember that the way the marques are represented in the US is often quite different to the UK. Cadillac was 2nd, ferchristssake.

[/quote]

Vehicle price is a pretty significant factor though.

9 December 2009

[quote disco.stu] Cadillac was 2nd, ferchristssake.[/quote]

coming first ahead of Cadillac is like beating Wayne Rooney or David Beckham in a 'most intelligent footballer' competition.

9 December 2009

"1000 points available in areas including dealership facility, salesperson, paperwork/finance process, delivery process, and vehicle price".

I believe most people would want to know about build quality, reliability, overall ownership costs etc. How come these things are not mentioned?

9 December 2009

So top marks for paperwork eh? must add that top my next selection list, price, comfort, safety - no not those. Paperwork and a friendly smile from the dealer

Where does JD Power come out in satisfaction surveys? Is it up the top for paperwork and a friendly web interface or bottom for not focussing on important issues.

9 December 2009

[quote BigEd]

coming first ahead of Cadillac is like beating Wayne Rooney or David Beckham in a 'most intelligent footballer' competition.

[/quote]

Must be really hard for Mercedes, BMW and Audi suffering the ignominy of being placed behind.

9 December 2009

these surveys are a waste of time! a friend of mine had an x type and it was far from being trouble free during his ownership and the dealer was even unhelpful hence his change to a c220cdi merc which has been the best move as it has been trouble free! as for an earlier statement about vauxhalls i have had trouble free vauxhalls including an insignia which is a fantastic car & saabs all with great service from the dealers! gm gets such a hard time from twats who dont know what they are talking about! i will continue to own them until i have a bad one which after 15 cars has not happened and no doubt wont

Pages

Add your comment

Log in or register to post comments

Find an Autocar car review

Driven this week

  • Lexus LC500
    Car review
    20 October 2017
    Futuristic Lexus LC coupé mixes the latest technology with an old-school atmospheric V8
  • Maserati Levante S GranSport
    First Drive
    20 October 2017
    Get ready to trade in your diesels: Maserati’s luxury SUV finally gets the engine it’s always needed
  • Jaguar XF Sportbrake TDV6
    First Drive
    19 October 2017
    The handsome Jaguar XF Sportbrake exhibits all the hallmarks that makes the saloon great, and with the silky smooth diesel V6 makes it a compelling choice
  • Volkswagen T-Roc TDI
    First Drive
    19 October 2017
    Volkswagen's new compact crossover has the looks, the engineering and the build quality to be a resounding success, but not with this diesel engine
  • BMW M550i
    First Drive
    19 October 2017
    The all-paw M550i is a fast, effortless mile-muncher, but there's a reason why it won't be sold in the UK