Oh dear. What should have been a celebration turned into a brief but massive irritation. After three months of waiting and some great service from Bristol Street Motors in Derby, our (well, the lease company’s) Renault Zoe arrived. Time for celebrations… we thought.
All was well until we reached the front passenger door, which turned out to be so badly hung that it didn’t actually shut unless it was assisted with an almighty slam and some serious shoving. I’d love to know what actually happens in a pre-delivery inspection if it doesn’t actually highlight a door that won’t shut.
Anyway, to cut an unhappy story short, the salesman left promising an immediate solution and then emailed the next day to suggest I take the car to the nearest dealer for a fix. I politely but firmly pointed out that I wasn’t minded to spend a day getting a car fixed that I hadn’t yet driven and then - praise be - someone put me on to the A-Team.
I’m a firm believer that mistakes happen, and that the real test of a company is how they fix problems. So when two chaps arrived the next day, having driven down to Twickenham from Derby, whisked the Zoe away to a local dealership and then returned within a couple of hours with everything fixed and a bottle of wine and some fancy flowers on the passenger seat, I was taken aback. So, too, was my wife when I handed her the flowers. Let’s hope she doesn’t read autocar.co.uk…