Office of Fair Trading delivers damning report
24 March 2010

The secondhand car market is costing buyers £85m a year, according to the Office of Fair Trading (OFT).

However, despite this the OFT has reported that the current level of legislation is sufficient, saying instead that more should be done to ensure that everyone is aware of their responsibilities.

The report follows on from 72,000 complaints lodged last year about unscrupulous sellers.

It found that the market “does not work well for consumers”, making it the most complained about business sector in the UK.

The OFT's report found that consumers are potentially overpaying around £580m a year as a result of illegal clocking, while some dealers pretend to be private sellers to evade their legal obligations to consumers.

Also, one in 11 car dealers rely on illegal disclaimers about the car's history and condition, such as saying that a car is 'sold as seen'. Many dealers also fail to disclose what mechanical and other pre-sale checks they have carried out, according to the OFT.

John O'Brien

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Comments
4

24 March 2010

Nothing in the Budget about sorting that out ,was there?.The seedy of car selling is not often talked about, but we've all seen them Arthur Daley sites selling cars to people who for one reason or another are reduced to buying car off these sites, if these sites were regulated like income tax inspectors do too us a fair percentage would go over night, i know some posher sites shall we say do what is claimed but it's about time this side of the motor trade was cleaned up, maybe the SMMT or other governing bodies should look into self policing their trade, i'm sure customer confidence would be helped if it was policed in this way.

Peter Cavellini.

24 March 2010

it never ceases to amaze me that whilst we all know people who have got rid of a car because it has something wrong with it, we expect the dealers to find these faults and put them right before we buy. Get them checked, or buy from a reputable place with a good warrenty, or buy very cheap so you can throw it away if you get it wrong

24 March 2010

[quote James Ruppert]They also won't pay for an inspection, I know as I spent a fortune setting a company up to do this. £99 inspection on a ramp, road test, report and a warranty for 30 days on the car. Sounds like brilliant value, but most car buyers would rather buy it unseen off Ebay with no history and all sorts of other issues. I won't go on....
[/quote]

This makes no sense to me at all, this is just the sort of service I'd want if buying a used car from a non franchise dealer/private without a warranty.

24 March 2010

[quote James Ruppert]There is a very short answer to this, used car buyers won't pay to buy a decent from a good source. They also won't pay for an inspection....[/quote]

I guess it's alwats going to be this way for the majority of used car buyers. However, I made a big mistake on a car purchase many years ago and now I always get an independant inspection done, even if buying an 'approved used car' from a main dealer. These inspectors have saved me a lot of hassle over the years, they know what to look for even on cars not yet out of their 3 year warranty.

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