Currently reading: Porsche tops US JD Power survey
But the results make disappointing for most European brands
Autocar
News
1 min read
17 June 2010

Porsche is top of the influential US J.D. Power and Associates 2010 Initial Quality Study - but the results make disappointing reading for most European brands.

The J.D. Power study measures owner complaints after approximately 90 days of ownership.

See the full US J.D. Power and Associates 2010 Initial Quality Study results chart

Aside from Porsche's success and Mercedes's top-five ranking, European manufacturers suffer a poor showing. Most notably Audi, BMW and Jaguar are all lagging below industry average and Land Rover was the lowest-rated of all brands included.

Toyota took a severe tumble, falling from sixth a year ago to 21st as a result of its quality problems and subsequent recalls.

Lexus, however, remained in the top five, while the Lexus LS notched up the industry-best score for an individual car.

Ford also became the first Detroit car maker to enter the top five.

See all the latest Mercedes SLS reviews, news and video

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Speed King 18 June 2010

Re: Porsche tops US JD Power survey

Seems Land Rover still haven't solved their old reliability problems

nicksheele 18 June 2010

Re: Porsche tops US JD Power survey

marj wrote:
Surely it's a basic business requisite that the quality from whichever factory is up to the same standard. Indeed, there is no difference between SA built 7 series or products from Munchen, so why would this difference apply to VW?

because your facts are kaputt. BMW SA(Rosslyn Plant) builds only 3-series, and has never built 7-series, as far as I know. The 7-series is not built in Muenchen, but Dingolfing.

VW builds cars to a price that a market will bear. The US is more price critical than Europe. For example, the new Jetta looks the same for US and Europe but the US version will get a cheaper to produce torsion beam rear suspension set-up, whilst the European car will get the read-across Golf V/VI's independent, multi-link rear suspension. Hence the on the face of it amazing $16k base price for the new Jetta. How do you think VW sells its products in the US for one-third to one-half less than in Europe? It's not just lower wages in Mexico - wages in Slovakia aren't greatly different to Mexico's. It, VW, pares out cost from its Golfs/Jettas/Rabbits etc, leaving perceived quality and appearance akin to European market cars, but fundamentally of lower quality, compared to the average in Europe.

marj 18 June 2010

Re: Porsche tops US JD Power survey

nicksheele wrote:
VW's sh!te ranking - 3rd bottom - is down to having the majority of its US-market products being thrown together in Mexico. Fair enough, US deserves third-rate garbage.

Stange that, because virtually everything I have been in recently with a VW badge and tales of my colleagues certainly back up this ranking. 20 or so cars built in the last 2 years seem more that the odd random.

Surely it's a basic business requisite that the quality from whichever factory is up to the same standard. Indeed, there is no difference between SA built 7 series or products from Munchen, so why would this difference apply to VW?

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