The DVSA has confirmed the cause of fires in Vauxhall Zafira B cars as an improperly repaired component of the heating system
16 December 2015

The Driver Vehicle Standards Agency has acknowledged the root cause of the fires affecting Vauxhall Zafira B models.

Vauxhall has recalled the Mk2 Zafira again in May 2016

An improperly repaired thermal fuse in the heating and ventilation system, potentially affecting some 234,938 vehicles, has been identified as the cause for concern.

Vauxhall has contacted all Vauxhall Zafira B owners and has already rectified the fault in more than 45,000 units, and it aims to have completed the recall within 10 to 12 weeks. The recall has also been reclassified as a safety recall due to the nature of the fault. 

More than 230,000 Vauxhall Zafira B models are being recalled, after some customers reported fires breaking out in the dashboard.

Vauxhall says the potential issue only relates to vehicles with manual air conditioning or no air conditioning built between 2005 and 2014 - in effect, the Mk2 Zafira, known as Zafira B. The first generation and the current Zafira Tourer are not affected, nor are Mk2 Zafiras with automatic climate control.

The problem was first highlighted in October, prompting Vauxhall to begin an immediate investigation into the cause of the fires. Although these investigations have been hampered by the fire damage, ongoing research has highlighted possible irregularities with the blower motor resistor and the thermal fuse, which is designed to protect the system. However, Vauxhall has suggested that the problem only manifests itself when improper repairs have taken place.

"If you are the first owner and your system is functioning well, there should be no risk," said Rory Harvey, managing director of Vauxhall

Vauxhall will now write to all owners of affected vehicles, with letters requesting them to go to a dealership going out from November 12. Concerned owners can also contact a helpline on 0800 026 0034, email vauxhall.customerassistance@vauxhall.co.uk or find further advice at www.vauxhall.co.uk/zafiracustomeradvice.html.

"We will check all components and replace any suspect parts free of charge," said Harvey. He also suggested customers would be given courtesy cars free of carge, if required: "If a part is not available then we will consider the onward mobility requirements of the customer."

Harvey added: "We are very sorry that this situation has arisen. Safety is our key priority. We have been investigating this issue with the utmost priority."

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Comments
10

23 October 2015
and a toasting fork in the glove compartment and enjoy.

23 October 2015
POS car, deserves to die anyway. Hopefully Vauxhall will pay out compensation and the owners can buy a proper car that isnt embarassing.

6 November 2015
winniethewoo wrote:

POS car, deserves to die anyway. Hopefully Vauxhall will pay out compensation and the owners can buy a proper car that isnt embarassing.

...doesn’t sound much better - and I quote.....

"No rattles at all on my 5 year old Golf MK6. **After the 3rd year, it even stopped going wrong**. I'm even considering downgrading my RAC membership!"

Pot and kettle...........

LOL

23 October 2015
At this point GM is blaming an aftermarket part but there is no information presented on who makes this part. Surely someone in the industry knows someone who can advise this information so that the public knows without GM having to go on the record. If it truly is due to the aftermarket part (suggesting that the OEM part failed outside of the warranty but that is another matter) then it is the manufacturer of the aftermarket part that would be responsible for the recall and any additional compensation. However, given the losses and the finger-pointing, a government investigation by the EU equivalent of the Consumer Product Safety Commission is warranted at this time to get to the bottom of it.

5 November 2015
My old Fiat Grande Punto inherited the heating/blower set up from the Corsa and is well documented that the blowers fail on these cars when the resistor pack burns out. Im guessing that poor repairs done after the blower has failed in these Zafiras have led to the problems??

In fact the Grande Punto with climate control was recalled due to fire risks with a wire rubbing and wearing away

6 November 2015
Vauxhall are only doing this after being shamed by the BBC Watch dog program brought the issue to light over four weeks ago and that was after hundreds of complaints that it had received as Vauxhall had said for the past few years that as far as they were concerned there was no issue as it was a "hand full of vehicles" that had caught fire and that there had been no injury or fatality.

Most of these vehicles are bought by families with small children and Vauxhall knowing this should have recalled a lot sooner and not waited until a TV program shamed them in to it. GM/Vauxhall you should be ashamed.

Optima2

17 December 2015
The big unanswered question - why so many fail in the first place to need replacing deign fault or manufacturing fault ?

If they didn't fail in the first place no-one would be repairing them with suspect components!

19 January 2016
My car is now booked in on the 5th February, for the fourth time, following previous cancelled appointments because they can't get the parts.

Asked about the courtesy car, as mentioned by Rory Harvey (MD, Vauxhall) and was told that they only really do that when my car is with them and is subject to availability, for which the next available courtesy/hire car is 16tg February.

In the mean time, without ANY heating in my car, I'm unable to get to drop the kids at school and can't get to work until the frost defrosts on its own.

Time to call the legals at my Insurance and see what they have to say.

20 June 2016
Thanks I haven't purchased it.

21 June 2016
This is good news. Finally I can purchase this car now.

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