The Post Office scandal has led to much talk about the wider implications for business: how we can learn from it and ensure that it never happens again.
On the surface, it could be seen as a failure of technology, but if it was simply down to that, it would never have become such a catastrophe. I believe it was a failure of leadership.
While we now know that the technology was flawed from the very start, the real issue is that both Fujitsu (the maker of the Horizon computer system) and the Post Office did nothing and said nothing.
This was the root of it.
