Currently reading: Inside the industry: Will the agency sales model succeed?

A day trip to an agency-style showroom shows there's still much to be improved

Sometimes a buzzword is so ubiquitous that it’s easy to assume its subject will succeed, and today ‘agency model’ is one such example.

Referring to the transition from retailers handling car sales to car makers doing so – paying retailers a handling fee rather than commission – it is, in its most boiled-down form, driven by car makers chasing greater profits.