Got a letter from a chap the other day, complaining about the fact that his Scirocco R – which he ordered in March – hasn’t yet been delivered. He claims to have been given “four, possibly five build dates” by his dealer, none of which has resulted in a Scirocco R ending up on his driveway.
And now, of course, he’s got a bit cheesed off with the situation – to the extent that he’s considering canceling his order and “buying something Japanese instead".
More worryingly, he says he knows of at least two other people in the same area who are experiencing similar problems with non-delivered Scirocco Rs. All of which makes the fact that we at Autocar have had our own long term test R for some weeks now a teeny bit awkward to justify.
On the one hand it’s inevitable that VW will get its press cars out as soon as possible – because they are press cars and exist purely to generate publicity. But surely VW should be looking after its owners a bit better than would appear to be the case on this occasion? Also, if there is genuinely a delay in the build process with the Scirocco R, what’s the reason for it, and when will it be resolved?
To get to the bottom of the issue, we placed a genuinely anonymous and entirely independent order for another R today (August 6) and were given a confirmed build date of the last week in November. We then spoke to the VW HQ in Milton Keynes, and asked if they could confirm that this was when the car would be built. They said it would be built and delivered by the last week in November.
And in response to claims that there are issues with the build and delivery times of the car in general, VW offered the following statement; “We usually quote a build time of 16 weeks on any new vehicle from the point it’s ordered to the point at which it’s delivered. Occasionally vehicles arrive sooner (for example, a Golf built in Wolfsburg), others arrive closer to the 16 week mark, such as those models (Beetle, Golf Estate) built in Mexico.
"The Scirocco R is showing a 20 week lead time at the moment, meaning if you ordered one today it would arrive in late November or early December. The delay is caused by the sheer volume of demand for the vehicle at the moment.
"Measures have already been taken to significantly increase the capacity for production of the Scirocco R at the factory in Palmela, Portugal, meaning we therefore expect these waiting times to be significantly reduced as a result’.”
So, is this a one off problem with a particular dealer who – for the time being – will remain nameless, or are there lots of you having problems with the build and delivery of your Scirocco Rs? All constructive feedback is welcome.