Volkswagen Australia is addressing concerns of power loss and gearbox faults, which could affect UK-supplied cars
7 June 2013

A spate of customer complaints has forced Volkswagen’s Australia operations to announce an active service campaign that could have implications for a number of Volkswagen models sold in the UK.

The customer complaints — many of which only came to light following the publishing of a coroner's report into the death of an Australian women, who died when her Volkswagen suffered an apparent sudden power loss and was rammed by a truck while traveling on a highway — involve both petrol and diesel models running either a standard manual or optional dual-clutch gearbox.

Among the service activities planned by Volkswagen Australia is the replacement of faulty diesel engine injectors as well as other fixes aimed at addressing concerns that include engines experiencing a sudden loss of power while driving at speed, DSG dual shift gearbox failures in stop/start driving conditions and various other faults that Volkswagen customers in Australia have identified.

Despite instigating the active service campaign, which comes after a widespread media report on an owner who abandoned her Volkswagen for fear of driving it, Volkswagen Australia confirms the action is not an official recall - something that would have much broader legal implications for the German car maker than a service activity.

Volkswagen has already announced a recall for its DQ200 dual shift gearbox in China, Japan, Singapore and Malaysia in a program involving over 500,000 cars. “We have identified problems in stop/start traffic conditions. It involves the mechatronics,” a Wolfsburg-based spokesman revealed to Autocar.

Up to now, Volkswagen models sold in the UK, Australia and New Zealand that the DQ200 dual shift gearbox, which is used in models with engines of less than 128lb ft of torque, have escaped the recall. It is thought the models affected include the Polo, Golf, Jetta, Passat and Passat CC.

Volkswagen has not commented.

Join the debate

Comments
21

7 June 2013

...And What Car are reporting that recalls in Asia of DSG equipped cars wont affect cars sold in the UK, as those gearboxes are produced in China. Yet, if you read Honest John's articles on problems with the DSG 'box, French customers are also having the same problems with their DSGs...I wonder where those ones are made?

8 June 2013

Does anyone know which VW models are affected?

7 June 2013

So much for the german bulletproof perception!! she shoulda bought a Holden.

7 June 2013

Fellas, check this article out in the Sydney Morning Herald.  Especially informative to read the reader's comments section at the end.  Looks like many people in oz have been having trouble with VWs.  http://smh.drive.com.au/motor-news/volkswagen-breaks-silence-but-still-no-recalls-20130606-2ntej.html

 

7 June 2013

I'm pleasantly surprised. Very pleasantly surprised that Autocar decided to publish this news of a VW recall in spite of the angst its gonna cause among the mighty PR machinery of the VW Group.

A few months ago VW made a very humiliating recall / extended warranty (under court orders in China) for DSG boxes that cost the VW $600 million yet there was not a mention in the Autocar.

The problems with their DSG box are well known and documented. In USA and China VW, Audi, Skoda have extended manufacturer warranty from 3 to 10 years because there are known faults.

However here in the UK and Europe, the VW owners are told by the smug VW dealers, "we're not obliged since the warranty has run out." Is that a reply the owner of a semi-prestige car deserves?

Our press needs to take this conglomorate to task before the VAG totally lose credibility and their world domination dreams crash and burn. The "perceived quality" mantra will only go so far.

8 June 2013

fadyady wrote:

I'm pleasantly surprised. Very pleasantly surprised that Autocar decided to publish this news of a VW recall in spite of the angst its gonna cause among the mighty PR machinery of the VW Group.

A few months ago VW made a very humiliating recall / extended warranty (under court orders in China) for DSG boxes that cost the VW $600 million yet there was not a mention in the Autocar.

The problems with their DSG box are well known and documented. In USA and China VW, Audi, Skoda have extended manufacturer warranty from 3 to 10 years because there are known faults.

However here in the UK and Europe, the VW owners are told by the smug VW dealers, "we're not obliged since the warranty has run out." Is that a reply the owner of a semi-prestige car deserves?

Our press needs to take this conglomorate to task before the VAG totally lose credibility and their world domination dreams crash and burn. The "perceived quality" mantra will only go so far.

Seemingly VW are disinclined to "take their shots" as used to be said in games of Cowboys and Indians!

8 June 2013

fadyady wrote:

I'm pleasantly surprised. Very pleasantly surprised that Autocar decided to publish this news of a VW recall in spite of the angst its gonna cause among the mighty PR machinery of the VW Group.

A few months ago VW made a very humiliating recall / extended warranty (under court orders in China) for DSG boxes that cost the VW $600 million yet there was not a mention in the Autocar.

The problems with their DSG box are well known and documented. In USA and China VW, Audi, Skoda have extended manufacturer warranty from 3 to 10 years because there are known faults.

However here in the UK and Europe, the VW owners are told by the smug VW dealers, "we're not obliged since the warranty has run out." Is that a reply the owner of a semi-prestige car deserves?

Our press needs to take this conglomorate to task before the VAG totally lose credibility and their world domination dreams crash and burn. The "perceived quality" mantra will only go so far.

I would not at all desribe VW as "semi prestige" they are run of the mill cars produced by the "peoples company" they appear to have an air of quality to some. However they are a very common site on British roads. Also having seen some of the new Golf's on the road now their seems to be a loss on this perceived quality, as to my eyes it looks quite cheap and skinny.

8 June 2013

Jimbbobw1977 wrote:

fadyady wrote:

However here in the UK and Europe, the VW owners are told by the smug VW dealers, "we're not obliged since the warranty has run out." Is that a reply the owner of a semi-prestige car deserves?

I would not at all desribe VW as "semi prestige" they are run of the mill cars produced by the "peoples company" they appear to have an air of quality to some. However they are a very common site on British roads. Also having seen some of the new Golf's on the road now their seems to be a loss on this perceived quality, as to my eyes it looks quite cheap and skinny.

Er. I didn't make that comment with Golf in mind.

7 June 2013

VW Australia is notorious among motorists here in Aus. The number of people with negative experiences is astounding. Complaints of price gouging, quality issues and poor service are constantly being made, only to be ignored blatantly. I hope people will just wake up and boycott them. They don't deserve the business.

7 June 2013

Sudden loss of power should never be a safety issue. The only blame in an accident woiuld lie with the other vehicle.

Even if the fault made the brakes come on suddenly the fault lies with the other vehicle who rams into it.

 

Pages

Add your comment

Log in or register to post comments

Find an Autocar car review

Driven this week

  • Jaguar XF Sportbrake TDV6
    First Drive
    19 October 2017
    The handsome Jaguar XF Sportbrake exhibits all the hallmarks that makes the saloon great, and with the silky smooth diesel V6 makes it a compelling choice
  • Volkswagen T-Roc TDI
    First Drive
    19 October 2017
    Volkswagen's new compact crossover has the looks, the engineering and the build quality to be a resounding success, but not with this diesel engine
  • BMW M550i
    First Drive
    19 October 2017
    The all-paw M550i is a fast, effortless mile-muncher, but there's a reason why it won't be sold in the UK
  • Volvo V90
    First Drive
    19 October 2017
    The Volvo V90 is a big estate ploughing its own furrow. We’re about to see if it is refreshing or misguided
  • Kia Stonic
    First Drive
    18 October 2017
    Handsome entrant into the bulging small crossover market has a strong engine and agile handling, but isn’t as comfortable or complete as rivals