Brettle looks after Ford’s aftersales in the UK and Ireland, making sure this key revenue channel stays profitable through her oversight of Ford’s network of repairers and bodyshops. She reports directly to Nigel Brackenbury, head of the customer service division for Ford of Europe. She joined Ford in 1998 as a direct sales manager and worked her way through aftersales to take up her current post in 2020. Her key achievements include the rollout of the Ford Certified Collision network as well as developing innovations that help reduce customer hassle, such as Ford mobile services.