I’ve just spend a frustrating morning at Volvo Cars West London in Chiswick getting my XC60 serviced.

The dealership – which describes itself as Volvo UK’s flagship - had worked on my car before, but I’d used its pick up and return service. It was excellent – although on that occasion they knew it was an Autocar-run car.

Volvo West London

This time I wanted to visit in person, to see if the experience would be the same. When I booked over the phone, the lady told me I could wait while the job was done, saying the work would take about an hour.

Yet I hadn’t even stepped from my car when an employee marched up to the window looking harassed. I explained why I was there, but there was no greeting, no offer of help. “You’ll have a long wait, they’re just about to begin a break,” she said. “Park over there.” And off she walked.