I used to be a fan of Ford, but no more. I've owned three in the past, and my brother bought an ST about eight months ago.
Ford dealers are terrible in Scotland, he bought from one of the largest independant dealers we have. Took trips to three different garages before we could find someone who'd could do basic arithmetic and not just try to sell a polish finish before we'd even get a test drive! It really was a joke, but he wanted the ST after having enjoyed his first generation Focus.
Even then, when the car arrived it didn't have the options he'd waited extra time for. It took about four months to sort this out. Every time it was someone else who was dealing with the car. He'll never buy another car from this dealer nor take it there for servicing. Promises Delivered? Not for him they were.
As for the ST I'm not convinced by it's handling or power delivery and it's starting to look second hand already. Bit are starting to fall off. Seat squeeks. There's rattles everwhere. Even the paint finish seems very easy to chip.
By contrast, I bought a used BMW which is a few months older than his ST. Both the ST and the BMW have done the same amount of miles, yet nothing has fallen off nor is there any squeeks or rattles. Quite simply the BMWs and VWs that Ford are trying to target are better designed and put togther.