To LRH
I can understand your disappointment with the faults on your vehicle and the poor dealer service; the fact that you have created a web page dedicated to the subject speaks volumes, but I cannot fathom your continuing vendetta with Land Rover, and childish way that you continue to discredit the company on other message boards and forums.
Having spent twenty-five years in After-sales – Service and Warranty, with franchised dealers, I have dealt with many customer complaints. I can assure you that all manufacturers have similar problems, whether through poor design or cost cutting on components – volume and premium brands alike, European or Japanese, no one is immune from faults.
From experience, without being simplistic, I know that owners underestimate the complexity of their vehicles and the sheer number of components, from various suppliers with differing quality controls, used in their creation. Often, no matter how much testing is carried out before the launch of a new vehicle, it is only when the cars are used in the ‘real world’ that faults become apparent, and then it takes time to effect a solution and put that into production.
If you could compare an early Discovery 3, just off the line, with a current vehicle, after almost five years of production the new car would have much enhanced reliability.
With respect, it’s time you moved on.
