Trade-in price from same dealership where you bought the vehicle

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Has anyone bought a second hand vehicle from a franchise dealership, only to be absolutely turned over when you come to trade back the same vehicle?<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I have received an offer from a dealership (will remain nameless until they respond to my letter) for a vehicle that I purchased from the same group just 6 months ago. It has 6 months of manufacturers warranty on it, and they have offered me 60% less than I paid when I bought it off the same group.The reason given to me is that "This was based on it needing an MOT in April and a service in May." Now I completely understand that you lose both ways when buying and selling from a dealership, but to quote that answer when you are selling the car back to the same dealership that does the servicing with a car under warranty is astonishing in my view.Does anyone else have any stories good or bad in this regard? I am seriously wondering if I should ever buy a used car from a dealership ever again.

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I know someone who had a Lexus on lease but his company got bought, the net cost to him almost doubled, so he had to get out. 2 Lexus dealers were 20% apart in what they'd pay for it. Moral of the story is try anther
Lexus dealer if you can find the car you want.

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I know someone who had a Lexus on lease but his company got bought, the net cost to him almost doubled, so he had to get out. 2 Lexus dealers were 20% apart in what they'd pay for it. Moral of the story is try anther
Lexus dealer if you can find the car you want.

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merson wrote:

Its is a IS200 Sportcross (good spotTeg!), second child means that we really need a bigger car.

I've a brother in law who bought a Lexus is250, nice car but it drinks petrol, hence used a lot of car for the purchase price.

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merson wrote:

Thanks Stuart, good post.


Its is a IS200 Sportcross (good spotTeg!), second child means that we really need a bigger car.


Actually, it is a very good car. I never worry if it is going to breakdown, and they have really though so much about many of the design touches. Its a sporty drive but a little too uncomfortable on very long journeys (something which is very difficult to identify on test drives).


I don't blame anyone but myself for a poor purchase really, and have certainly learned alot through this purchase. Still I expect a a little more when trading back in to the same franchise.


I must admit, I don't quite understand this relationship between Lexus and the dealerships. I just considered them as the same entity.

Hope it works out to your satisfaction 'merson'. I think your problem is two fold. Firstly your expectations are unrealistic. Not easy to admit, but try not to think about the % and look at the money amount. Given the type of vehicle you went for, the seller, and the time lapse, unfortunately your not far away from where I think you should expect to be. Secondly, and someone else posted this earlier, its the short period of time from purchase to sale that's really killing you, and thats not the dealers fault. Talk of loyalty is a nonsense, just clouding the issue, you ain't giving them any guarantees about future purchases so why should they give you hard cash off now? On the positive side, I'm guessing that if you went to speak with the dealer principle you could get that deal sweetened by 1K, which will probably get you to where you can realistically expect to be. So don't give up on it, as you say you have had a good ownership experience, and will probably have another. Good luck and let us know how it works out!

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Thanks Stuart, good post.


Its is a IS200 Sportcross (good spotTeg!), second child means that we really need a bigger car.


Actually, it is a very good car. I never worry if it is going to breakdown, and they have really though so much about many of the design touches. Its a sporty drive but a little too uncomfortable on very long journeys (something which is very difficult to identify on test drives).


I don't blame anyone but myself for a poor purchase really, and have certainly learned alot through this purchase. Still I expect a a little more when trading back in to the same franchise.


I must admit, I don't quite understand this relationship between Lexus and the dealerships. I just considered them as the same entity.

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merson wrote:

I certainly paid a little over the odds when I purchased it, but was happy to do so for 'main dealer' peace of mind. Oh, how I laugh now!!I have been pleased with much of the way they have dealt with me, but as one of the posters said, they have definitely just looked at what price a dealer will give them, and offered me the same, if not less.

Ok, let's assume as Teg said it is a Lexus and let's also assume it is an IS200. I used to work for Lexus a few years ago as a salesman and I was shocked by the cost of reconditioning the IS200.

Now things may have changed, but we were spending (this is back in 2005) around £1,500 to get an IS200 to approved Lexus status. You say you paid 'a little over the odds', but the warranty itself cost around £600 I think, plus they were changing the alloy wheels because they were pitting.

The reality is that by the time you have factored that in and then looked at 6 months of depreciation, the figure of £3,000 isn't actually that ridiculous - they seem to be retailing around £4,500 now.

merson wrote:

I have been pleased with much of the way they have dealt with me

So why are you changing after only 6 months?

merson wrote:

Even thought they have an opportunity to make a much more competitive offer for the car in part exchange for another model they have for sale at £13,500 (which in itself is a few thousand over list price).

Don't assume they have any more profit in a car costing £13,500 than they did in yours at £7,000.

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merson wrote:

The car in question is a good colour combo, but is a petrol engined premium Japanese brand, that prides itself on customer satisfaction.

Lexus IS200 by any chance?

 

 

It's all about the twisties........

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Hi Guys,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Thanks for all your responses. I wasn't sure what names I would be called after I posted it, so thanks to virtually everyone who were constructive and helpful.


The body work and everything else is more or less in the same condition than when I bought it, obviously if I had trashed it, I wouldnt get the same money, that is obvious.

Quite a few of you were very perceptive, and have really hit the nail on the head with this one.The car in question is a good colour combo, but is a petrol engined premium Japanese brand, that prides itself on customer satisfaction.I certainly paid a little over the odds when I purchased it, but was happy to do so for 'main dealer' peace of mind. Oh, how I laugh now!!I have been pleased with much of the way they have dealt with me, but as one of the posters said, they have definitely just looked at what price a dealer will give them, and offered me the same, if not less. Even thought they have an opportunity to make a much more competitive offer for the car in part exchange for another model they have for sale at £13,500 (which in itself is a few thousand over list price).

I will just keep the car until the end of its 1 year manufacturer’s warranty, sell it privately to someone who will put halogen lights and large alloy wheels on it, then never ever buy a car from this brand or franchise dealership again.


For me its the fact that they don't look at me as a customer who is looking to trade-up and who has some value in that and possible future purchases, and one that they have already made them a goodly some with. But rather just the next transaction that they must get the maximum amount of profit from. In my business we understand the value of being fair with our customers, as if you make them pay through the nose each time, the chances are they will move on to someone else.


This is exactly what I am going to do.

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Chris Searle wrote:

TegTypeR wrote:

Now, I wouldn't normally recommend this but try webuyanycar.com and see what they offer (give a fake e-mail address or they'll bombard you for weeks after). This will at least give you a guide line. You never know, you may find it acceptable and take the offer.

God I hate their Adverts!!!

Me too and on the whole I think they are thieving barstewards as well. In this case though they may be useful.

 

 

It's all about the twisties........

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TegTypeR wrote:

Now, I wouldn't normally recommend this but try webuyanycar.com and see what they offer (give a fake e-mail address or they'll bombard you for weeks after). This will at least give you a guide line. You never know, you may find it acceptable and take the offer.



God I hate their Adverts!!!


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