Northridge Cars - My (poor) experience

I just wished to share with yourselves my recent customer experience with Northridge Cars. Having purchased a Mazda 6 from Northridge Cars in Milton Keynes 3 months ago (56 reg, £6k), I have recently had to spend £370 on replacement brake pads & discs as well as two new tyres. I have put approximately 2,000 miles on the car myself.

I spoke with their salesman yesterday, who invited me to the garage to show him the faulty parts. Having took them up on the offer, I was greeted by Andy who took me to the workshop to look at the parts. The customer experience of my time discussing this is nothing short of appalling. Andy spent the best part of 20 minutes justifying why everything that was wrong with the car was anyone but Northidge Cars fault, and that it is all indpendently checked. I was told that the problem with the brakes is a sticky caliper or piston (which backed up the view of the garage who did the work) and yet I was also told that it was the Northridge Cars mechanic who had fitted both the disk & pads. Yet, it was not their fault as "these things happen with cars". I agree, they probably do happen with cars when they are worked on poorly.

My view of Northridge Cars is one that simply backs up the common theory of used car salesmen. Andy was brash and aggressive in his views, and took the effort to swear at me twice during conversation. I am not sure whether this is a commonly encourage method of customer service deployed by the company. If it is, I commend them on their contemporary use of the English language to a customer who is already in a position that they are unhappy with the service. By the end of the conversation it was evident this was clear that Andy as the face of Northridge Cars was reticent to take any responsibility for a product that the company was happy for me to take off the forecourt a small number of months ago. Tip top customer services, well done.

 mmmm  

1 year 20 weeks ago

 mmmm

 

markkkk

1 year 20 weeks ago

markkkk wrote:

 mmmm

 

 

Best first post ever?

artill wrote: markkkk

1 year 20 weeks ago

artill wrote:

markkkk wrote:

 mmmm

 

 

Best first post ever?

Posting whilst ejaculating is never a good idea.

I went there to look at a

1 year 34 weeks ago

I went there to look at a car, when i asked the salesman if there was any movement on price he said "we are like tesco, our cars are like baked beans they're all ready cheap"... I walked away.

Well avoided my friend

1 year 34 weeks ago

Well avoided my friend

Unfortunately you are in a

1 year 34 weeks ago

Unfortunately you are in a grey area situation.

I do not know of this car dealer or their reputation, so I will put an "independent" spin on it.

With regards to the car and the fault, it could be argued (and indeed could be the case) that the sticky caliper was not known to them.  Despite inspection and the replacement of the brake pads at time of purchase (probably for MOT purposes), the issue may not have been apparent enough to flag to the mechanic there was any serious problems.

I will counter that point by also saying they may well have known there was an issue and hope that by putting a new set of pads on would cure the problem.  Failing that, I assume a warranty was offered with the car - a lot of dealers use that as a fall back because any faults should be covered by that.

With regards to their customer service, again, there is two sides to the argument.  Again I was not there so I will play devils advocate.

From their point of view if they feel you have been unreasonable in your demands or unrealistic in getting your point across (and I have dealt with customers as such and I'nm not saying you are) then may be the swearing incident is related to frustration.

Of course it could just be the guy was an ass!

Ultimately, if you feel that you have been done wrong then it may be worth speaking to trading standards.  Sadly though, as I said at the beginning, your case does sit in a very grey area, so they may not be able to do anything.

 

 

 

It's all about the twisties........

I take your devils advocate

1 year 34 weeks ago

I take your devils advocate points - of course it is subjective but, in my opinion, I was neither rude nor unreasonable.  He may of course disagree ; )  I suppose my bigger disappointment was the lack of accountability - in one sentence to say it was their mechanic who fitted the parts, in the next breath to say there was nothing they could have done about it.

Anyhow, the place would not come with my recommendation

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