The full 27 manufacturer rundown for the 2013 JD Power customer satisfaction survey; Jaguar first, Chevrolet last

The full list of manufacturer results for the 2013 JD Power survey has been released, with Jaguar topping the rankings. 

The survey of 16,000 car owners in the UK covers 116 models that are between a year and three years old. Only models with more than 4000 sales and 50 clean surveys are eligible for inclusion. In total, respondents had clocked up more than 340 million miles in their cars.

Owners rank their vehicles on 66 criteria, which are grouped to deliver an overall score. Points are accumulated to provide scores for good reliability, performance, service and running costs, which are then expressed as a percentage score.

The full list of 2013 JD Power Survey results by individual car model are available by clicking here.

2013 JD Power Customer satisfaction survey - manufacturer results.

1. Jaguar 82.7%

2. Lexus 81.8%

3. Honda 81.0%

4. Škoda 80.9%

5. Mercedes-Benz 80.4%

6. Land Rover 79.0%

7. Volvo 78.9%

8. Toyota 78.8%

9= Nissan 78.7%

9=  Seat 78.7%

9= Volkswagen 78.7%

12. BMW 78.5%

13. Audi 78.0%

14. Citroën 77.7%

15= Kia 77.5%

15= MINI 77.5%

17. Hyundai 77.2%

18. Ford 77.1%

19. Renault 76.6%

20. Mazda 76.2%

21. Suzuki 75.8%

22. Vauxhall 75.6%

23. Fiat 75.4%

24. Peugeot 75.0%

25. Mitsubishi 74.5%

26. Alfa Romeo 72.5%

27. Chevrolet 69.1%

Industry Average77.6%

For a more detailed rundown of the results, visit

Our Verdict

Jaguar XF 2008-2015
The Jaguar XF is a sublime British executive saloon. It has a tremendous interior and even greater dynamics

The Jaguar XF is a sublime British executive saloon. It has a tremendous interior and even greater dynamics

Join the debate


25 May 2013

Whilst I remain convinced that such surveys are for (some) amusement only, who comes above and who below average shatters a few illusions that are widespread.

28 May 2013

I know (as an ex employee) how seriously BMW and Mini take this and other similar surveys. There are going to be some very busy people in Munich for the next few months!

Add your comment

Log in or register to post comments

Find an Autocar car review

Driven this week

  • 2017 Vauxhall Insignia prototype first drive
    First Drive
    25 October 2016
    We review the next-generation Vauxhall Insignia and find that, while still disguised and giving little away about its appearance, it's encouragingly good to drive
  • 2016 Ford Kuga ST-Line 1.5 Ecoboost 182
    First Drive
    25 October 2016
    The Kuga ST-Line is enjoyable to drive, but this version of the 1.5-litre Ecoboost engine doesn't suit Ford's SUV
  • Car review
    21 October 2016
    Can Seat’s first SUV impress, even with the heavy burden of expectation?
  • Car review
    21 October 2016
    The last hurrah for the current Aston Martin Vantage adds the track-ready GT8 to the range
  • Audi S5 Sportback
    First Drive
    20 October 2016
    New S5 Sportback is more spacious, better to drive and offers a calmer ride than before, but rivals offer greater involvement