Renault-Nissan does a deal for Europe-wide roadside assitance, starting in 2011

Renault and Nissan have signed a Europe-wide assistance deal for their range of electric vehicles.

The move is designed to offer security and back-up to early adopters of Renault-Nissan’s EVs, starting next year with the Leaf and, in the second half of 2011, the Kangoo, Fluence and Twizy.

AXA Vehicle Assistance won the tender for the contract, which will cover 21 European countries: France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, UK, Austria, Belgium, Luxembourg, Czech Republic, Denmark, Finland, Greece, Norway, Poland, Slovakia, Slovenia, Sweden and Switzerland.

Renault-Nissan described the deal as “the first step in this global approach to preparing for the wide-scale launch of electric vehicles”. AXA is already introducing training schemes at its roadside assistance partners in preparation for the scheme.

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21 December 2010

[quote Autocar]Renault and Nissan have signed a Europe-wide assistance deal for their range of electric vehicles.

The move is designed to offer security and back-up to early adopters of Renault-Nissan’s EVs, starting next year with the Leaf and, in the second half of 2011, the Kangoo, Fluence and Twizy.

AXA Vehicle Assistance won the tender for the contract, which will cover 21 European countries: France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, UK, Austria, Belgium, Luxembourg, Cz...Read the full article[/quote]

Why is this news? Just asking as I was under the impression that you were covered anyway. We bought our Audi in Britain and we live in Ital. When it broke down (twice) we rang the number on the windscreen sticker and got assistance in Italy no questions asked. Same thing with our RR Sport a few years ago when we were unlucky enough to have two flat tyres in 35 minutes. Rang the number and a nice chappy came to our rescue, this time coming home from Switzerland.

21 December 2010

This is an excellent deal for AXA Vehicle Assistance. They will never have to recover a car more than 80 miles, the Leaf cant get any further from home. But i would like to know if the owner will be under some penalty if he has miscalculated the range and needs a 'lift' home.

22 December 2010

i'm sure running out of battery power won't be classified as a breakdown, at least not the second or third time...

22 December 2010

Hate to see the size of the jump pack they have to use!!

May be a silly question, but who is AXA affiliated with in the UK or are they going start a new recovery service that covers other vehicles?

 

 

It's all about the twisties........

22 December 2010

[quote Big S]i'm sure running out of battery power won't be classified as a breakdown, at least not the second or third time...[/quote]

True, batteries going flat during a journey isnt a breakdown. Just bad planning. Surley the recovery service is open to abuse as people will just head off on their journey fully aware that they wont make it & rely on the recovery service to help them complete the journey?

You cant jump start a EV or just shove a gallon of fuel in it. When its dead its dead.

Like cars being miss-fuelled, recovery companies should recover a fixed amout of times - once, twice or three times & then the EV owner is on their own.

22 December 2010

An obvious move but as always the devil is in the detail as to what constitutes a breakdown which I doubt will include running out of juice.

22 December 2010

[quote Aly1000]True, batteries going flat during a journey isnt a breakdown.[/quote]

How is this different from running out of fuel?

22 December 2010

[quote ischiaragazzo]How is this different from running out of fuel?[/quote]

Well......beacuse when you run out of fuel the AA man will give you a gallon & send you on your way. If your batteries run out on your EV what can he do except carry the whole car away. Much more costly.

22 December 2010

[quote Aly1000] If your batteries run out on your EV what can he do except carry the whole car away.[/quote] He could give your car enough of a fast charge to let you drive to the nearest charging point.

23 December 2010

An electric Nissan is hardly likely to "break down". This is purely to cover flat batteries.

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